Client Services Coordinator – Disability Services (SIL)

RGIT Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Golden Heart Services in Greater Sydney is seeking a Client Services Coordinator to lead the day-to-day delivery of high-quality supports in SIL homes and community services. You will supervise Support Workers, coordinate care and rosters, and ensure compliance with NDIS Practice Standards.

You'll work closely with clients, families and providers, stepping in on shift when needed to maintain continuity of care and service quality across a 24/7 operation.

Qualifications

• Experience coordinating or leading a care team in disability services.
• Strong understanding of NDIS Practice Standards and safeguarding.
• Proven ability to roster, supervise staff and manage complex schedules.
• Client-centred approach with problem-solving and conflict resolution.
• Proficiency with rostering software and client management systems.

Responsibilities

• Lead, supervise and support a team of Support Workers, including rostering and performance management.
• Assess client needs and develop individualised support plans for independence.
• Coordinate services including personal care, meals, medication and household tasks.
• Connect clients with education, health and community resources.
• Be the main contact between clients, families, coordinators and providers.
• Ensure compliance with NDIS standards, WHS, emergency response and infection control.
• Maintain accurate client care records and staff performance data.
• Fill in on support shifts to maintain continuity of care.

Skills

Team leadership

Coordination

NDIS knowledge

Rostering

Client communications

Tools

Microsoft Office

Digital case management

Job description

Client Services Coordinator - Disability Services (SIL)

Golden Heart Services is a registered NDIS provider delivering Supported Independent Living (SIL), 24/7 rostered care and community supports across NSW. We believe in supporting people with disability to live with independence, dignity and choice, and we're looking for a hands-on leader to help our clients and team thrive.

About the role

As Client Services Coordinator, you'll lead the day-to-day delivery of high-quality supports across our SIL homes and community services in Greater Sydney. Reporting to the Senior Manager, you'll supervise a team of Support Workers, coordinate care and rosters, and make sure everything we do meets the NDIS Practice Standards.

This is a varied, people-focused role where you'll work closely with clients, families, support coordinators and external providers, and step in on shift when needed to keep care running smoothly.

What you'll be doing

• Leading, supervising and supporting a team of Support Workers, including recruitment, training, rostering and performance management


• Assessing client needs and developing individualised support plans that promote independence, community inclusion and quality of life


• Coordinating and overseeing services including personal care, meal preparation, medication management and household tasks


• Connecting clients with education, training, health and community resources


• Acting as the main point of contact between clients, families, support coordinators and other providers


• Ensuring compliance with NDIS Practice Standards, WHS legislation, emergency response, and infection control protocols


• Keeping accurate records on client care, staff performance and household operations


• Filling in on support shifts when needed to ensure continuity of care

What we're looking for

• Previous experience in a coordination or team leader role within the disability sector, with demonstrated success in Supported Independent Living (SIL) environments (highly regarded).


• Strong leadership skills and the ability to motivate and empower a team


• A genuinely client-centred approach, with demonstrated skills in effective problem-solving and conflict resolution within a care environment.


• Solid understanding of the NDIS and the NDIS Quality and Safeguards Commission requirements


• Confidence using Microsoft Office, client management software and digital record-keeping


• Proficiency in using rostering software and client management systems relevant to the NDIS sector.


• NDIS Worker Screening Check


• Working with Children Check (NSW)


• First Aid and current CPR


• Current driver's licence [and access to a reliable vehicle, if required]


• Completion of the NDIS Worker Orientation Module "Quality, Safety and You"


• Infection control training (or willingness to complete)


• Willingness to undergo a National Police Check, if not already covered by the NDIS Worker Screening Check.


• Demonstrated ability to manage complex rosters and team scheduling in a 24/7 care environment.


• Proficiency in utilising digital case management systems and maintaining accurate client records in line with NDIS guidelines.

Golden Heart Services is an equal opportunity employer. We encourage applications from people with disability, Aboriginal and Torres Strait Islander people, and people from culturally and linguistically diverse backgrounds.