Care Coordinator

Ableconnect Pty Ltd; Melbourne; On-site; AUD 72,000 - 88,000; Full time

Job summary

Ableconnect Pty Ltd is seeking an experienced Care Coordinator to join our VIC team. You will report to the CEO and oversee day-to-day delivery of supports across SIL and community-based services from Doncaster East, with travel to participant homes and service locations as required.

Delivering safe, person-centred supports, you will manage rostering, supervision, recruitment, compliance monitoring and continuous service improvement while maintaining strong relationships with participants,

Qualifications

• Experience coordinating SIL/SDA and community supports in disability services.
• Strong understanding of NDIS and person-centred service delivery.
• Willingness to travel between office and participant locations.

Responsibilities

• Coordinate participant support and service coordination across SIL/SDA and in-home/community settings.
• Develop positive relationships with participants, families and stakeholders.
• Maintain accurate documentation and service agreements.
• Rostering, staff coverage and changes to participant support requirements.
• Monitor safety, quality and service delivery, escalate concerns as needed.
• Support recruitment, onboarding and staff compliance.
• Contribute to continuous improvement and audits.

Skills

Care coordination

NDIS knowledge

Staff supervision

Communication

Problem solving

Scheduling

Travel willingness

Tools

FlowLogic

Job description

Salary: $80,263.11 per annum + superannuation
Reports to: Chief Executive Officer (CEO)
Employment Type: Full-time
Location: Doncaster East, Victoria, with travel to participant homes and service locations as required

About Ableconnect

Ableconnect is a registered NDIS provider committed to delivering safe, reliable and person-centred supports that empower people with disability to live meaningful lives, achieve their goals and exercise choice and control.

We provide a range of supports to NDIS participants, including Supported Independent Living (SIL), Specialist Disability Accommodation (SDA)-related support services, in-home support and community participation.

At Ableconnect, we believe quality care starts with understanding each participant as an individual. We are committed to building trusted relationships, supporting independence and delivering services that reflect each participant’s needs, preferences and aspirations.

About the Role

We are seeking an experienced, organised and proactive Care Coordinator to join our growing team.

Reporting directly to the CEO, you will play a key role in coordinating and overseeing the day-to-day delivery of supports across our SIL and community-based services. This is a fast-paced, hands-on operational role suited to someone who can confidently manage competing priorities while maintaining a strong focus on participant safety, quality of care and service delivery.

You will work closely with participants, support workers, families, allied health professionals and other stakeholders to ensure supports are delivered consistently, safely and in accordance with individual support requirements.

The role combines participant coordination, staff supervision, rostering, recruitment, compliance monitoring and continuous service improvement. You will be expected to take ownership of operational responsibilities, identify opportunities to improve service delivery and work collaboratively with the wider team to support Ableconnect’s ongoing growth.

Key Responsibilities

Participant Support and Service Coordination

• Coordinate and monitor support for NDIS participants living in SIL/SDA settings and those receiving in-home and community-based supports.
• Develop and maintain positive, professional relationships with participants, families, nominees, support coordinators and other stakeholders.
• Ensure participant needs, preferences, goals and support requirements are reflected in daily service delivery.
• Monitor participant wellbeing, health, safety and satisfaction, escalating concerns and incidents promptly.
• Coordinate appointments, allied health involvement, hospital admissions and discharges, and transitions between services where required.
• Maintain accurate participant documentation, support plans, communication records and service agreements.
• Respond to participant and family concerns professionally and work towards timely, practical resolutions.

Rostering and Operational Management

• Develop, maintain and review participant rosters to ensure appropriate staffing levels and continuity of supports.
• Coordinate shift coverage, staff availability, replacements and changes to participant support requirements.
• Monitor roster accuracy, service delivery and relevant billable hours.
• Identify and address rostering gaps, service risks and operational inefficiencies.
• Work collaboratively with other departments to ensure smooth daily operations.
• Respond to changing operational priorities while maintaining participant safety and service quality.

Staff Supervision and Support

• Provide day-to-day supervision, guidance and support to support workers.
• Promote professional conduct, accountability and a positive team culture.
• Conduct staff check-ins, supervision meetings and performance discussions as required.
• Monitor staff performance, compliance, attendance and adherence to participant support requirements.
• Support effective staff handovers and communication between shifts.
• Identify staff training needs and coordinate relevant training, competency assessments and professional development.
• Address concerns regarding staff conduct or performance and elevate matters appropriately.

Recruitment and Workforce Development

• Assist with recruitment activities, including reviewing applications, conducting interviews and checking references.
• Support the onboarding and induction of new employees.
• Monitor staff compliance requirements, including qualifications, mandatory training, screening checks and other relevant documentation.
• Work towards maintaining a pool of suitably qualified and compliant support workers to meet participant needs.
• Support workforce planning to ensure appropriate staff are available for existing and new services.

Compliance, Quality and Service Improvement

• Maintain accurate, up-to-date participant and employee records in Ableconnect’s systems.
• Monitor compliance with NDIS Practice Standards, relevant legislation, organisational policies and procedures.
• Support incident management, risk identification, reporting and follow-up actions.
• Ensure staff understand and follow participant-specific support plans, health management plans and medication-related procedures within their roles and competencies.
• Identify opportunities to improve service quality, operational processes and participant outcomes.
• Contribute to audits, internal reviews, corrective actions and continuous improvement initiatives.
• Report operational risks, emerging issues and service delivery concerns to the CEO.
• Promote a culture of participant choice, dignity, independence, safeguarding and continuous improvement.

About You

You are a confident and practical care professional who thrives in a busy environment and enjoys balancing participant needs with operational responsibilities. You can work independently, make sound decisions within your authority and communicate effectively with people at all levels.

You understand that quality support requires more than maintaining a roster. It requires strong relationships, consistent follow-through, clear communication and a commitment to ensuring participants receive the supports they need.

You will ideally bring:

• Previous experience in a Care Coordinator, Service Coordinator, SIL Coordinator or similar role within the disability or community services sector.
• A sound understanding of the NDIS and person-centred service delivery.
• Experience coordinating SIL, in-home supports and community participation services.
• Strong rostering and workforce coordination skills.
• Experience supervising support workers and managing day-to-day staffing issues.
• Experience assisting with recruitment, onboarding and staff compliance.
• Strong organisational skills and the ability to manage competing priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong problem-solving skills, initiative and attention to detail.
• The ability to identify risks, elevate concerns and follow through on agreed actions.
• Confidence using computer systems, electronic records and rostering or client management software.
• A current Australian driver's licence and willingness to travel between the office and participant locations.
• Experience in FlowLogic system is highly desirable.
• Relevant qualifications in disability, community services, individual support or a related field will be highly regarded.
• A current NDIS Worker Screening Check, or willingness to obtain one before commencing, as required.
• Current First Aid and CPR certification, or willingness to obtain and maintain these qualifications where required for the role.
• A current driver's licence and access to reliable vehicle for work-related travel.
• Police Check within the last 12 months.
• The legal right to work in Australia.
• Working With Children's Checks (WWC)
• Certificate in NDIS Orientation Module
• Willingness to complete all required organisational training and maintain relevant compliance requirements.

What Ableconnect Offers

• A salary of $80,263.11 per annum plus superannuation.
• The opportunity to work closely with and report directly to the CEO.
• A hands-on role with the opportunity to influence service quality and operational improvements.
• The opportunity to contribute to the growth and development of a growing disability support provider.
• A supportive team environment that values accountability, collaboration and participant-centred care.
• Meaningful work where your contribution can make a genuine difference in the lives of people with disability.