Service Experience Lead - Customer & Scheduling

Big Chief Hire; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

Northeast Tractors & Machinery in Australia is seeking a Customer-focused Service Advisor to join our Service team. You will be the key contact for customers throughout their service or repair journey, coordinating with the workshop and ensuring smooth bookings and communications.

In this role you will manage bookings, assist with check-ins, answer phones and emails, and help keep customers informed from intake to collection.

Responsibilities

• Managing customer bookings and ensuring the calendar is kept up to date
• Customer check-in and service reception
• Keeping communication open between customers and the service team
• Assisting the service team with all customer-facing aspects of the department
• Answering phones and responding to emails

Job description

Northeast Tractors & Machinery in Australia is seeking a Customer-focused Service Advisor to join our Service team. You will be the key contact for customers throughout their service or repair journey, coordinating with the workshop and ensuring smooth bookings and communications.

In this role you will manage bookings, assist with check-ins, answer phones and emails, and help keep customers informed from intake to collection.