Customer-First Service Advisor — Bookings & Updates

Big Chief Hire; Western Australia; On-site; AUD 60,000 - 75,000; Full time

Job summary

Northeast Tractors & Machinery in Western Australia is seeking a Service Advisor to be the primary contact for customers through their service or repair journey. You will help with bookings, coordinate with the workshop, and ensure clear communication from start to finish.

The role focuses on delivering a smooth service experience, assisting invoicing when needed, and keeping customers informed throughout the process.

Qualifications

• Bookings management and coordination with workshop
• Clear, proactive customer communication throughout service/repair journey
• Invoicing and service-experience focus

Responsibilities

• Be the key point of contact for customers during service or repair
• Coordinate with the workshop to manage bookings and repairs
• Ensure customers are kept informed from intake to completion

Job description

Northeast Tractors & Machinery in Western Australia is seeking a Service Advisor to be the primary contact for customers through their service or repair journey. You will help with bookings, coordinate with the workshop, and ensure clear communication from start to finish.

The role focuses on delivering a smooth service experience, assisting invoicing when needed, and keeping customers informed throughout the process.