Client-Focused Service Advisor: Bookings & Liaison

Big Chief Hire; Canberra; On-site; AUD 55,000 - 75,000; Full time

Job summary

Northeast Tractors & Machinery in Canberra is seeking a Service Advisor to be the main contact for customers throughout their service or repair journey. You will assist with bookings, coordinate with the workshop and ensure clear communication from start to finish, and resolve issues promptly.

The role focuses on delivering a smooth service experience, invoicing where needed, and keeping customers informed during their service or repair journey.

Responsibilities

• Assist with bookings and scheduling for service or repair work.
• Coordinate with the workshop to manage progress and updates.
• Ensure clear communication with customers from intake to completion.
• Invoicing when required and ensure accurate pricing and documentation.

Job description

Northeast Tractors & Machinery in Canberra is seeking a Service Advisor to be the main contact for customers throughout their service or repair journey. You will assist with bookings, coordinate with the workshop and ensure clear communication from start to finish, and resolve issues promptly.

The role focuses on delivering a smooth service experience, invoicing where needed, and keeping customers informed during their service or repair journey.