Service Desk Technician – ICT Support (Permanent, Flexi)

Blacktown City Council; Sydney; On-site; AUD 66,000 - 82,000; Full time

Benefits offered by this job

Flextime

12% superannuation

Leave entitlements

Training and development

Fitness Passport

Social clubs and wellbeing programs

Job summary

Blacktown City Council is seeking a Service Desk Officer to be the first point of contact for ICT support across the organisation. You will respond to calls and emails, troubleshoot issues, and resolve incidents to get staff back to work quickly.

The role involves setting up laptops, supporting Windows 10/11, assisting with meeting room AV tech, and maintaining equipment records with a strong focus on customer service. Permanent full-time with flextime and competitive entitlements.

Qualifications

• First point of contact for ICT support across Council.
• Respond to calls and emails, troubleshoot incidents and requests.
• Set up and configure laptops, hardware and software.
• Support Windows 10 and 11 environments and AV tech.
• Maintain equipment records and documentation.

Responsibilities

• Respond to calls and emails from staff across Council sites and remote locations.
• Troubleshoot technical issues, resolve incidents and service requests.
• Configure laptops, hardware and software and support AV systems.
• Use the ITSM system to track issues and ensure timely resolution.

Skills

Customer service

Troubleshooting

Communication

Windows 10/11

Tools

ITSM system

Audio Visual equipment

Job description

Blacktown City Council is seeking a Service Desk Officer to be the first point of contact for ICT support across the organisation. You will respond to calls and emails, troubleshoot issues, and resolve incidents to get staff back to work quickly.

The role involves setting up laptops, supporting Windows 10/11, assisting with meeting room AV tech, and maintaining equipment records with a strong focus on customer service. Permanent full-time with flextime and competitive entitlements.