Service Desk Officer

Council Jobs; Blacktown; Hybrid; AUD 66,000 - 82,000; Full time

Benefits offered by this job

Flextime arrangement

12% superannuation and competitive ent

Training and development support

Fitness Passport

Job summary

Blacktown City Council is seeking a proactive Service Desk Officer to be the first point of ICT contact. You will respond to calls and emails, troubleshoot issues, and resolve incidents across Council sites and remote locations. You will set up laptops, support Windows 10/11 and AV setups, and maintain records with strong customer service.

The role offers permanent full-time employment, flextime access, and opportunities for career development within NSW's growing council network.

Qualifications

• Respond to calls and emails and troubleshoot ICT issues.
• Resolve incidents and service requests and escalate when required.
• Explain technical information clearly and build relationships with staff.

Responsibilities

• Respond to calls and emails for ICT support across Council sites and remote locations.
• Troubleshoot technical issues and resolve incidents and service requests.
• Escalate complex problems and track progress using Council's ITSM system.
• Set up and configure laptops, hardware and software for staff.
• Support Windows 10 and 11 environments and AV technology in meeting rooms.
• Maintain equipment records and keep documentation up to date.

Skills

ICT support

Customer service

Troubleshooting

Incident management

Tools

ITSM system

Job description

Lead with purpose. Shape progress for a growing city.

Help support one of Australia's fastest growing communities by ensuring staff have the technology and support they need to deliver services to the community every day.

As a Service Desk Officer, you are the first point of contact for Information and Communication Technology (ICT) support across Council. You respond to calls and emails, troubleshoot technical issues, resolve incidents and service requests, and escalate complex problems when required. This role supports staff across Council sites and remote locations, helping them return to work quickly and effectively.

Your work is hands on and varied. You set up and configure laptops, hardware and software, support Windows 10 and 11 environments, assist with meeting room and audio visual technology, maintain equipment records and keep documentation up to date. You use Council's IT service management system to track issues, monitor progress and deliver a high standard of customer service.

This role suits an ICT professional who enjoys solving problems and helping people. You can explain technical information clearly, build positive relationships with staff at all levels and take ownership of issues through to resolution.

In return, you will enjoy stable employment and opportunities to develop your career with one of NSW's most progressive councils.

At Blacktown City Council, good people make great teams - and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a secure, permanent, full-time role with one of Australia's largest councils
• an entry level salary commencing at $1,629.90 per week
• access to Council's flextime arrangement
• 12% superannuation and competitive leave entitlements
• ongoing training and development support
• access to Fitness Passport, social clubs and wellbeing programs.

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Contact officer: Jatinder Sandhu on 0457 406 ***