Service Desk Officer

Blacktown City Council; Sydney; On-site; AUD 66,000 - 82,000; Full time

Benefits offered by this job

Flextime

12% superannuation

Leave entitlements

Training and development

Fitness Passport

Social clubs and wellbeing programs

Job summary

Blacktown City Council is seeking a Service Desk Officer to be the first point of contact for ICT support across the organisation. You will respond to calls and emails, troubleshoot issues, and resolve incidents to get staff back to work quickly.

The role involves setting up laptops, supporting Windows 10/11, assisting with meeting room AV tech, and maintaining equipment records with a strong focus on customer service. Permanent full-time with flextime and competitive entitlements.

Qualifications

• First point of contact for ICT support across Council.
• Respond to calls and emails, troubleshoot incidents and requests.
• Set up and configure laptops, hardware and software.
• Support Windows 10 and 11 environments and AV tech.
• Maintain equipment records and documentation.

Responsibilities

• Respond to calls and emails from staff across Council sites and remote locations.
• Troubleshoot technical issues, resolve incidents and service requests.
• Configure laptops, hardware and software and support AV systems.
• Use the ITSM system to track issues and ensure timely resolution.

Skills

Customer service

Troubleshooting

Communication

Windows 10/11

Tools

ITSM system

Audio Visual equipment

Job description

Lead with purpose. Shape progress for a growing city.

Help support one of Australia's fastest growing communities by ensuring staff have the technology and support they need to deliver services to the community every day.

As a Service Desk Officer, you are the first point of contact for Information and Communication Technology (ICT) support across Council. You respond to calls and emails, troubleshoot technical issues, resolve incidents and service requests, and escape complex problems when required. This role supports staff across Council sites and remote locations, helping them return to work quickly and effectively.

Your work is hands on and varied. You set up and configure laptops, hardware and software, support Windows 10 and 11 environments, assist with meeting room and audio visual technology, maintain equipment records and keep documentation up to date. You use Council's IT service management system to track issues, monitor progress and deliver a high standard of customer service.

This role suits an ICT professional who enjoys solving problems and helping people. You can explain technical information clearly, build positive relationships with staff at all levels and take ownership of issues through to resolution.

In return, you will enjoy stable employment and opportunities to develop your career with one of NSW's most progressive councils.

At Blacktown City Council, good people make great teams - and great teams build great cities. Here, you will find the stability and support to keep growing, along with:

• a secure, permanent, full-time role with one of Australia's largest councils
• an entry level salary commencing at $1,629.90 per week
• access to Council's flextime arrangement
• 12% superannuation and competitive leave entitlements
• ongoing training and development support
• access to Fitness Passport, social clubs and wellbeing programs.

Our commitment to safety

Blacktown City Council is committed to safety. We have introduced alcohol and other drug testing at the pre-employment phase, and via a series of random and cause testing.

We are a child safe organisation that supports and promotes the safety, wellbeing and empowerment of children.

Contact officer: Jatinder Sandhu on 0457 406 ***