Service Desk Technician | Global IT Support (4-on/4-off)

Babcock Australia & New Zealand; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible start/end times

Office & home working mix

Condensed working weeks

Wellbeing leave

Job summary

Babcock Australia & New Zealand is seeking a Service Desk Technician to be the first point of contact for IT support across Australia, New Zealand and the UK. The role is based in the Adelaide CBD, full-time, permanent, with a 4 on/4 off roster and 10-hour shifts.

You will troubleshoot issues, support desktops, networks and collaboration tools, and deliver an outstanding customer experience in a fast-paced environment.

Qualifications

• Australian Citizenship with Defence security clearance (or ability to obtain).
• Experience in Customer Service or a similar IT focused role.
• IT service management knowledge.
• Strong troubleshooting across IT environments.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.

Responsibilities

• Be the first point of contact for IT support and provide technical assistance to users.
• Resolve issues and deliver an exceptional customer experience in a fast-paced, collaborative environment.
• Support a broad range of technologies including desktops, laptops, networks and collaboration tools.
• Liaise with users across Australia, New Zealand and the UK to keep people connected and productive.
• Operate on a 4 days on, 4 days off roster with 10-hour shifts, including weekends, providing national coverage.

Skills

Customer service

IT service management

Troubleshooting

Multitasking

Job description

Babcock Australia & New Zealand is seeking a Service Desk Technician to be the first point of contact for IT support across Australia, New Zealand and the UK. The role is based in the Adelaide CBD, full-time, permanent, with a 4 on/4 off roster and 10-hour shifts.

You will troubleshoot issues, support desktops, networks and collaboration tools, and deliver an outstanding customer experience in a fast-paced environment.