Global Tier 1 Service Desk Technician | Flexible & Growth

Kbr; Sydney; Hybrid; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Great Place To Work certification

Flexible working

Competitive salary including annual

Paid parental leave

Income protection

Corporate rewards

Salary packaging/Novated leasing

Employee stock purchase plans

Flu shots and private health insurance

Career development: Online learning, 1

Zusammenfassung

KBR in Australia is seeking a Global Tier 1 Service Desk Technician in a permanent, full‑time capacity. The role supports a follow‑the‑sun IT service desk with first‑line issues across accounts, hardware, software and authentication.

Candidates should be customer‑focussed, detail‑oriented and prepared for a fast‑paced support environment. The position can be based in Brisbane, Canberra, Sydney, Melbourne or Adelaide, offering flexible working and a pathway to develop ITIL‑aligned service

Qualifikationen

• Experience in a service desk, help desk, technical support or customer service environment.
• Experience using ServiceNow or similar ITSM platform.
• Working knowledge of Windows operating systems and Microsoft 365.
• Familiarity with Active Directory, Microsoft Entra ID, password management and MFA.
• Experience using remote support tools and collaboration platforms such as Microsoft Teams.
• Strong customer service, communication and problem‑solving skills.
• Ability to manage competing priorities while working independently and as part of a team.

Aufgaben

• Provide first-level technical support to internal and external customers via phone, chat and ticketing systems, resolving issues within agreed service levels.
• Diagnose, troubleshoot and resolve Tier 1 technical issues using established procedures and knowledge articles.
• Support user account administration, password resets and MFA requests.
• Create, manage and resolve incidents and service requests within ServiceNow with accurate documentation.
• Escalate complex issues to Tier 2/3, providing troubleshooting information for timely resolution.
• Deliver high standard of customer service with clear technical communication.
• Contribute to continuous improvement of support processes, knowledge articles and self-service resources.
• Collaborate with team members and stakeholders across locations and time zones.

Kenntnisse

IT support

ServiceNow

Windows OS

Microsoft 365

AD/Entra ID

MFA

Remote support

Customer service

Ausbildung

Certificate/Diploma in IT or related discipline

Tools

ServiceNow

Jobbeschreibung

KBR in Australia is seeking a Global Tier 1 Service Desk Technician in a permanent, full‑time capacity. The role supports a follow‑the‑sun IT service desk with first‑line issues across accounts, hardware, software and authentication.

Candidates should be customer‑focussed, detail‑oriented and prepared for a fast‑paced support environment. The position can be based in Brisbane, Canberra, Sydney, Melbourne or Adelaide, offering flexible working and a pathway to develop ITIL‑aligned service