Service Desk Technician

Babcock; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible start/finish times

Hybrid/office and home working options

Wellbeing leave

Paid parental leave

Defence reservist leave

Work180 endorsement

Job summary

Babcock Australasia, based in the Adelaide CBD, is seeking a Service Desk Technician to provide first-line IT support to users across Australia, New Zealand and the UK. The role operates on a 4 days on, 4 days off roster with 10-hour shifts, including weekends, and requires an Australian Defence security clearance or the ability to obtain one.

You will support desktops, networks and collaboration tools, delivering high-quality customer service while working in a modern IT function and expanding

Qualifications

• Previous experience in customer service or IT-focused role is essential.
• Knowledge of IT service management concepts is advantageous.
• Strong troubleshooting and problem-solving skills across IT environments.

Responsibilities

• Act as the first point of contact for IT support requests from users across Australia, New Zealand and the UK.
• Resolve issues and deliver a positive, customer-focused experience in a fast-paced environment.
• Collaborate with IT teams to restore services and improve support processes.

Skills

Customer service

IT support

Troubleshooting

Multitasking

Job description

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Service Desk Technician

Location: Adelaide, SA, AU, 5000

Onsite or Hybrid: OnSite

• Full time, permanent role based in the Adelaide CBD.
• Join a high-performing IT team supporting users across Australia, New Zealand and the UK.
• Build your IT career with ongoing learning and development opportunities.

About the Role

If you're passionate about technology and thrive on helping others, this is your opportunity to join a high-performing IT team supporting users across Australia, New Zealand and the UK. As a Service Desk Technician, you'll be the first point of contact for IT support, providing technical assistance, resolving issues, and delivering an exceptional customer experience in a fast-paced and collaborative environment.

Working within a modern and dynamic IT function, you'll support a broad range of technologies including desktops, laptops, networks, telecommunications, and collaboration tools. You'll play a key role in keeping our people connected and productive, while building your technical expertise and developing your career alongside experienced IT professionals.

This role operates on 4 days on, 4 days off roster with 10-hour shifts, including weekends, providing national support coverage. Shifts rotate between 5:00am-3:00pm and 7:00am-5:00pm throughout the year to meet business requirements across multiple time zones.

We're looking for a customer-focused problem solver who enjoys troubleshooting, working as part of a team, and continuously improving the way IT services are delivered. In return, you'll enjoy a supportive environment, exposure to a diverse range of technologies, and genuine opportunities for professional growth and development.

To be successful, you will bring

• Australian Citizenship with a Defence security clearance (or the ability to obtain).
• Prior experience in Customer Service and or a similar IT focused role.
• IT service management knowledge.
• Strong troubleshooting and problem-solving skills across IT environments.
• Ability to prioritise and manage multiple tasks in a fast-paced environment.

Your future at Babcock – what we offer you

• Our agile working policies offer more choice and autonomy. For you, this could mean flexible start and finish times, a mix of office and home working, or even condensed working weeks.
• Our work life integration policy offers attractive leave entitlements including (not limited to) wellbeing leave, volunteer leave, paid parental leave, defence reservist leave, and we are proud to be a Work180 endorsed employer.
• Babcock’s supportive and engaging environment, coupled with our capability framework, aims to advance your career with internal development programs, self-led learning modules through LinkedIn Learning and access to study leave.
• Our beRewarded platform offers endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan.
• As a principles driven organisation, our weRecognise program aims to recognise the outstanding work our people do each and every day in line with our Principles which are Be kind, Collaborate, Be Curious, Think Outcomes, Be Courageous and Own & Deliver.

Who we are

Babcock Australasia combines the best talent and in-country expertise while leveraging the rich 130+ year global heritage of Babcock International Group, a FTSE 100 international defence company.

Our team of 1,800+ experienced staff ensure critical services and assets are readily available, affordable, and future proof. From maritime sustainment and secure communications, to lifesaving helicopter missions and managing critical fleets, we ensure our customers are equipped to fulfil their mission

We welcome applications from candidates from all backgrounds and experience however, due to the defence orientation of this role, the successful candidate must be eligible to obtain a Security Clearance, as defined in the AGSVA guidelines.

Please note, should your application progress you may be required to complete pre-employment checks. These checks may include but not limited to, reference checks, police check, security check, qualifications and right to work.

Babcock Australasia is a Circle Back Initiative Employer - we commit to respond to every applicant

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