Service Desk Technician: Flexible Hours & Hybrid Work

2021 Kinetic It; Western Australia; Hybrid; AUD 55,000 - 75,000; Full time

Job summary

Kinetic IT is seeking a Service Desk Technician to be the first point of contact for customers needing technical support. You will troubleshoot issues, resolve requests and deliver excellent service while working in a collaborative team environment.

The role offers comprehensive training and development, with hybrid work options across Australia and potential for growth within IT services spanning cloud, security and infrastructure.

Qualifications

• Able to provide first-level technical support via phone and other channels.
• Experience in customer service or contact centre environments is valued.
• Ability to learn new technologies and follow procedures precisely.

Responsibilities

• Provide first-level support and troubleshooting via phone and other channels.
• Log, manage and resolve service requests and incidents to meet SLAs.
• Escalate complex issues to specialist teams as needed.
• Maintain high standards of customer service in every interaction.
• Collaborate with internal teams, vendors and service providers to achieve outcomes.
• Contribute to continuous improvement and share knowledge within the team.

Skills

Communication skills

Customer service experience

Problem-solving

Team player

Attention to detail

Job description

Kinetic IT is seeking a Service Desk Technician to be the first point of contact for customers needing technical support. You will troubleshoot issues, resolve requests and deliver excellent service while working in a collaborative team environment.

The role offers comprehensive training and development, with hybrid work options across Australia and potential for growth within IT services spanning cloud, security and infrastructure.