Service Desk Officer

Clicks IT Recruitment; Brisbane; On-site; AUD 63,000 - 89,000; Full time

Job summary

Clicks IT Recruitment is seeking a Desktop Support Officer to join a large organisation in Brisbane CBD, with occasional travel to sites across South-East Queensland. You will be part of the Service Delivery Management team, supporting enterprise services in a Microsoft Windows and M365 environment.

You will install, maintain and support ICT environments, liaise with staff at all levels, and help deliver high-quality customer service within an ITIL framework.

Qualifications

• Demonstrated analytical experience identifying, investigating and solving problems in a large and complex ICT environment.
• Proactive and self-directed, with a willingness to try new ways of working.
• Strong knowledge of desktop and mobile hardware, Microsoft operating systems and Microsoft 365.
• Working knowledge of enterprise networking fundamentals.

Responsibilities

• Install, maintain and support enterprise ICT environments and systems across operating systems, Microsoft 365, and hardware/software.
• Support conferencing room hardware/software and enterprise end-user computing platforms (Configuration Manager, Intune).
• Utilise IT service management platforms including ServiceNow and maintain desktop security software.
• Carry out analytical and problem-solving activities within an ITIL-based framework.
• Support deployment of ICT hardware and software across the state.
• Consult and liaise with staff at all levels, providing expert infrastructure advice.

Skills

Analytical thinking

Proactive and self-directed

Desktop & mobile hardware

Microsoft 365

Windows OS

Networking fundamentals

TCP/IP

Tools

ServiceNow

Microsoft Intune

Configuration Manager

TCP/IP

Job description

Desktop Support Officer Location: Brisbane CBD (occasional travel to sites across South-East Queensland)

About the role Our client is a large organisation with a dedicated technology function that delivers efficient, reliable and secure ICT solutions to its business and to a number of partner agencies. You'll join the Service Delivery Management team, a client-focused group that enables secure, scalable and modern ICT services.

As the face of technology for the business, you'll work with a team of ICT technical specialists supporting enterprise services and solutions in a predominantly Microsoft Windows and M365 environment. You'll engage, assist and educate customers to deliver an exceptional technology experience.

Key responsibilities

• Install, maintain and support enterprise ICT environments and systems, drawing on a number of the following technologies:
  
  
  
  • Operating systems
  
  
  • Microsoft 365
  
  
  • Desktop and mobile hardware and software
  
  
  • Conferencing room hardware and software
  
  
  • Network fundamentals, including TCP/IP, LAN and WAN
  
  
  • Enterprise end user computing platforms, including Microsoft Configuration Manager and Intune
  
  
  • IT service management platforms, including ServiceNow
  
  
  • Desktop security software, including antivirus and application allowlisting
  
  
  
  


• Carry out analytical and problem-solving activities within an ITIL-based framework


• Support the deployment of ICT hardware and software across the state


• Consult, negotiate and liaise with staff at all levels, providing expert advice on infrastructure and facilities


• Help maintain a culture of high-quality customer service by following quality system documentation and continually improving how work is done


• Collaborate with the wider Technology Services Group, building an understanding of other team members’ roles to deliver services to supported agencies

About you

• Demonstrated analytical experience identifying, investigating and solving problems in a large and complex ICT environment


• Proactive and self-directed, with a willingness to try new ways of working


• Strong knowledge of desktop and mobile hardware, Microsoft operating systems and Microsoft 365


• Working knowledge of enterprise networking fundamentals

Why apply? This is a chance to build your career in a large, complex environment, working with modern Microsoft technologies in a collaborative team.

At Clicks we embrace diversity, inclusion and equal opportunity. First Nations people are encouraged to apply. We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with a disability. If you require an adjustment to be made during the recruitment process, please call 1300 254 *** or email ***********@clicks.com.au

Job Summary

Pay:

$55- $55per hour

Location:

Queensland, Brisbane

Job Type:

Contract

Specialisation:

Help Desk/Support

Reference ID:

BH-78000