Service Desk Engineer - IT Support & Cloud Growth

Qirx Pty Ltd; Canberra; On-site; AUD 65,000 - 90,000; Full time

Job summary

Qirx Pty Ltd in Canberra, ACT is seeking a full-time technical consultant to join our Managed Services team. The role focuses on delivering front-line IT support across client environments, with opportunities to work on server infrastructure and cloud projects.

You will handle calls, tickets, and documentation, while developing knowledge across Windows, virtualization, security, and networking. We value initiative, teamwork, and a customer-first attitude, with flexible hours as required.

Qualifications

• Interest in IT support and troubleshooting.
• Strong written and verbal communication skills.
• Willingness to learn and grow across technologies.
• Ability to work in shifts and deliver good customer service.

Responsibilities

• Answering calls and responding to support tickets within our service desk.
• Logging and tracking work in ConnectWise Manage.
• Resolving faults on end-user devices and back-end server infrastructure.
• Triaging and escalating issues to senior resources when required.
• Managing the entire support process for clients and documenting work.

Skills

Excellent communication skills

Ability to work independently

Team collaboration

Willingness to learn

Customer service oriented

Tools

ConnectWise Manage

VMware

Nutanix

AHV

Hyper-V

Windows Server

Office 365

Job description

Qirx Pty Ltd in Canberra, ACT is seeking a full-time technical consultant to join our Managed Services team. The role focuses on delivering front-line IT support across client environments, with opportunities to work on server infrastructure and cloud projects.

You will handle calls, tickets, and documentation, while developing knowledge across Windows, virtualization, security, and networking. We value initiative, teamwork, and a customer-first attitude, with flexible hours as required.