IT Service Desk Technician (Level 1–2) – Remote & On-Site

Cyntex Pty Ltd; Canberra; Ibrido; AUD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Cyntex is seeking a Level 1/2 IT Service Desk Technician to join our Canberra team. You will handle day-to-day IT issues across remote troubleshooting and on-site visits, taking ownership of more complex tasks on servers, networks, Microsoft 365, infrastructure and printers.

You will work in a small team, with opportunities to service clients across Canberra, log and resolve tickets within SLA, and contribute to a broad stack beyond a single area.

Competenze

• Experience in IT support/helpdesk or similar customer-facing technical role.
• Solid working knowledge of Windows, Microsoft 365 and general networking.
• Confident troubleshooting independently and know when to elevate to higher levels.

Mansioni

• Provide first and second-line support for desktops, laptops, mobile devices and peripherals.
• Troubleshoot hardware and software issues across Windows, Microsoft 365, printers and network connectivity.
• Administer Microsoft 365 and Active Directory — accounts, permissions, security groups and licensing.
• Diagnose and resolve server, backup and network issues, escalating to Level 3 where needed.
• Visit client sites across Canberra for installs, break-fix work and routine maintenance.
• Support and maintain client servers, network equipment and infrastructure, both on-site and remotely.
• Carry out hardware deployments, upgrades and migrations — including the occasional out-of-hours cutover where a client needs it.
• Attend client sites to service, repair and maintain printers and multifunction devices.
• Log, manage and resolve support tickets within SLA guidelines.
• Keep clear, accurate notes and time entries against jobs.

Conoscenze

Windows OS

Microsoft 365

Networking basics

Customer-facing support

Descrizione del lavoro

Cyntex is seeking a Level 1/2 IT Service Desk Technician to join our Canberra team. You will handle day-to-day IT issues across remote troubleshooting and on-site visits, taking ownership of more complex tasks on servers, networks, Microsoft 365, infrastructure and printers.

You will work in a small team, with opportunities to service clients across Canberra, log and resolve tickets within SLA, and contribute to a broad stack beyond a single area.