Service Desk Analysts

Chandler Macleod Group; Canberra; On-site; AUD 110,000 - 150,000; Full time

Job summary

Chandler Macleod Group is recruiting for an experienced Service Desk Analyst / End User Computing Engineer to join a high-performing technology team in Canberra. The role focuses on secure endpoint management and enterprise mobility using Intune and Entra ID.

You will support end users, manage mobile devices, identity services and endpoint security, working onsite with a strong emphasis on collaboration with stakeholders and technical teams. 5+ years in EUC roles is preferred.

Qualifications

• Minimum 5 years' experience in a similar end-user computing or endpoint management role.
• Strong experience administering Microsoft Intune, including device enrolment and security.
• Proven experience supporting Microsoft Entra ID, including conditional access and RBAC.
• Experience managing Android devices in enterprise environments.
• Knowledge of Windows and Linux operating systems.
• Excellent verbal and written communication skills.
• Relevant tertiary qualifications and/or industry certifications.

Responsibilities

• Design, configure and manage Android mobile devices using Microsoft Intune MDM.
• Administer and support Microsoft Entra ID, including authentication policies, conditional access, identity governance and group management.
• Manage Azure services supporting Intune, Entra ID and secure connectivity solutions.
• Configure application protection policies, compliance policies, security baselines and endpoint security controls.
• Troubleshoot complex issues relating to endpoint security, mobile devices, Intune and Entra ID.
• Maintain technical documentation, configuration records and operational procedures.
• Assist end users with IT-related incidents, requests and service provisioning activities.

Skills

Microsoft Intune

Microsoft Entra ID

Endpoint management

Android device management

Mobile device administration

Windows OS

Linux OS

Communication skills

Education

Bachelor's degree in IT or related field

Tools

Azure Active Directory

Job description

Chandler Macleod is recruiting on behalf of our clientfor an experienced Service Desk Analyst / End User Computing Engineerto join a high-performing technology team supporting critical enterprise IT services. This is an exciting opportunity for an IT professional with strong expertise in Microsoft Intune, Microsoft Entra ID, endpoint management, and mobile device administrationto contribute to the delivery of secure and modern workplace technology solutions.

This role is based in Canberra (ACT)and requires a commitment to onsite work, with a minimum of four days per week in the office.

About the Role As a Service Desk Analyst / End User Computing Engineer, you will provide support for end users and enterprise IT services while contributing to the delivery and maintenance of secure endpoint management solutions. You will work closely with stakeholders and technical teams to manage mobile devices, identity services, endpoint security, and user support activities.

Key Responsibilities

• Design, configure and manage Android mobile devices using Microsoft Intune MDM.
• Administer and support Microsoft Entra ID, including authentication policies, conditional access, identity governance and group management.
• Manage Azure services supporting Intune, Entra ID and secure connectivity solutions.
• Configure application protection policies, compliance policies, security baselines and endpoint security controls.
• Troubleshoot complex issues relating to endpoint security, mobile devices, Intune and Entra ID.
• Maintain technical documentation, configuration records and operational procedures.
• Assist end users with IT-related incidents, requests and service provisioning activities.

About You To be successful in this role, you will demonstrate:

• Strong experience administering Microsoft Intune, including device enrolment, compliance, application deployment and endpoint security.
• Proven experience supporting Microsoft Entra ID, including conditional access, identity protection, RBAC and device identity management.
• Experience managing and supporting Android mobile devices in enterprise environments.
• Knowledge of Windows and Linux operating systems.
• Excellent verbal and written communication skills.
• Ability to work effectively with technical teams and diverse stakeholders.
• Relevant tertiary qualifications and/or industry certifications.
• Minimum 5 years' experience in a similar end-user computing or endpoint management role.

Essential Criteria Candidates should demonstrate experience in:

• Achieving results and successfully delivering outcomes in complex environments.
• Providing capability and capacity to deliver services effectively.
• Delivering similar services with proven relevant experience and performance.

Contract Details

• Location:Canberra, ACT
• Contract Length:12 Months
• Estimated Start Date:1 December 2026
• Hours:37.5 hours per week
• Work Arrangement:Onsite (minimum 4 days per week)
• Security Clearance:Negative Vetting Level 1 (NV1)

If you have a strong background in endpoint management, Microsoft Intune, Entra ID, and enterprise mobility solutions, we would love to hear from you.

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.