Service Desk Analyst: IT Support & Cyber Resilience (Hybrid)

Liquor Marketing Group; Sydney; Hybrid; AUD 60.000 - 85.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

6-week in-office onboarding

Zusammenfassung

Liquor Marketing Group is seeking a Service Desk Analyst to be the first point of contact for IT support across Australian sites, supporting ~100 users. You’ll manage tickets, maintain knowledge bases, and deploy devices with Autopilot and Intune.

Ideal candidates have service desk experience, Windows and Microsoft 365 skills, and a proactive, patient approach. Hybrid work is offered after an initial in-office onboarding phase.

Qualifikationen

• Experience in a service desk or IT support role.
• Hands-on experience supporting Windows and Microsoft 365.
• Keen to pick up new tools and grow your technical skills.
• Patient and friendly, with a knack for explaining tech to non-technical people.
• Stay level-headed when things break and people need answers fast.
• Problem solver who'd rather fix the root cause than close the same ticket twice.
• Organised: juggle multiple requests, prioritise well and follow through.

Aufgaben

• Log, triage and resolve IT support tickets, escape complex issues, and help onboard new starters.
• Write and maintain knowledge base articles so staff can solve common issues themselves.
• Set up accounts, licences and mailboxes, and help deploy laptops and phones with Autopilot and Intune.
• Assist with user access in Entra ID and Active Directory, and support incident response and disaster recovery processes.
• Coordinate ordering and delivery of IT hardware.

Kenntnisse

Windows

Microsoft 365

Customer service

Communication

Problem solving

Tools

Intune

Entra ID

Active Directory

Autopilot

Microsoft 365 Apps

Jobbeschreibung

Liquor Marketing Group is seeking a Service Desk Analyst to be the first point of contact for IT support across Australian sites, supporting ~100 users. You’ll manage tickets, maintain knowledge bases, and deploy devices with Autopilot and Intune.

Ideal candidates have service desk experience, Windows and Microsoft 365 skills, and a proactive, patient approach. Hybrid work is offered after an initial in-office onboarding phase.