Service Desk Analyst

Liquor Marketing Group; Ryde; Hybrid; AUD 60,000 - 82,000; Full time

Job summary

Liquor Marketing Group in Australia is seeking a Service Desk Analyst to be the first point of contact for IT support across our sites, keeping around 100 staff connected and secure.

You will log tickets, write KB articles, set up accounts and deploy devices, while collaborating with a modern IT team.

Hybrid work after an initial in-office onboarding; hands-on with Intune, Entra ID and cybersecurity tasks.

Qualifications

• Experience in a service desk or IT support role.
• Hands-on experience supporting Windows and Microsoft 365.
• Ability to learn new tools quickly.

Responsibilities

• Log, triage, and resolve IT support tickets and onboarding.
• Create and update knowledge base articles for self-help.
• Set up accounts, licences, mailboxes, and deploy devices with Autopilot/Intune.
• Support incident response and disaster recovery processes.

Skills

Service desk experience

Windows support

Microsoft 365

User communication

Tools

Intune

Entra ID

Active Directory

Autopilot

Job description

You'll be the first point of contact for IT support across our Australian sites, keeping around 100 people connected, productive and secure. This is a Service Desk Analyst role where you'll solve problems, take pride in great service, and look for smarter ways to get things done. Beyond the service desk, you'll get hands‑on with Intune, Entra ID, cybersecurity incident response and disaster recovery, supported by modern tools and a collaborative IT team.

Key responsibilities

Log, triage and resolve IT support tickets, escalat complex issues, and help onboard new starters

Write and maintain knowledge base articles so staff can solve common issues themselves

Set up accounts, licences and mailboxes, and help deploy laptops and phones with Autopilot and Intune

Assist with user access in Entra ID and Active Directory, and support incident response and disaster recovery processes

Coordinate ordering and delivery of IT hardware

About you

Experience in a service desk or IT support role

Hands‑on experience supporting Windows and Microsoft 365

Keen to pick up new tools and grow your technical skills

Patient and friendly, with a knack for explaining tech to non‑technical people

Stay level‑headed when things break and people need answers fast

Problem solver who'd rather fix the root cause than close the same ticket twice

Organised: juggle multiple requests, prioritise well and follow through

Keep people updated and see things through

Share what you know and ask for help when you need it

About us

Liquor Marketing Group is one of Australia's leading independent liquor retail groups, home to Bottlemart, SipnSave, Harry Brown and Thirsty Camel WA. We support more than 650+ members nationwide with a team of around 100 people.

A collaborative, supportive team where your work is visible

Modern tools to help you do your best work

Hybrid working once you're settled in: First 6 weeks full time in the office, weeks 7 to 12 are 4 days in the office and 1 day flexible, ongoing 3 days in the office and 2 days flexible