Admin & Sales Support Representative

Toyota Financial Services; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible hours

Paid parental leave

Wellness facilities

Employee Car Benefit

Job summary

Toyota Finance Australia in Melbourne is seeking an Admin & Sales Support Representative to join the Fleet Management sales team. You will coordinate vehicle requirements, prepare quotations and work with dealers and internal teams to deliver responsive support.

You will build strong customer relationships, manage multiple priorities, and help grow the portfolio while ensuring accurate, timely administration.

Qualifications

• Experience in fleet management, automotive, finance, leasing or sales support is valued but not essential.
• Strong transferable skills and proactive attitude.
• Excellent customer service mindset and ability to manage multiple priorities.

Responsibilities

• Build strong customer relationships and be a trusted point of contact.
• Support sales and portfolio growth with Relationship and Sales Managers.
• Prepare vehicle quotations and contracts and progress opportunities to orders.
• Coordinate new vehicle orders, replacements, renewals, registrations and end-of-lease activities.
• Collaborate with dealer networks to obtain pricing and coordinate deliveries.
• Work with internal teams to resolve customer requirements and keep matters progressing.
• Use fleet data to identify opportunities and add value for customers.
• Take ownership of customer requests from start to finish.

Tools

Excel

PowerPoint

Word

Job description

Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people.

In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.

At TFA we're committed to empowering our customers to get into their new car and onto the road.

We're also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.

Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.

From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.

We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.

We're working towards a future where we look out for each and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.

Join us and help drive the future.

Build relationships. Support customers. Help drive growth.

Are you highly organized, customer-focused and someone who enjoys working in a fast-paced sales environment?

This is much more than an administration role. You'll work closely with our Relationship Managers and Sales Managers to support a portfolio of corporate fleet customers, manage day-to-day customer requirements and help identify opportunities to deliver greater value and grow our customer relationships.

You’ll be an important part of the customer experience - coordinating vehicle requirements, preparing quotations, working with dealers and internal teams, solving problems and ensuring our customers receive responsive, professional and proactive support.

What you'll contribute to

As a Admin & Sales Support Representative, you’ll be an integral part of the Toyota Fleet Management sales team and a key point of contact for our customers.

Working alongside Relationship Managers and Sales Managers, you’ll help manage a portfolio of corporate fleet customers and ensure their day-to-day fleet requirements are delivered accurately, efficiently and professionally.

You’ll develop an understanding of your customers, their businesses and their fleets, enabling you to provide proactive support rather than simply responding to requests.

Your contribution will also allow our Relationship Managers to focus on strategic customer initiatives, portfolio growth and new opportunities while ensuring our customers continue to receive a seamless and high-quality experience.

This is a permanent full time role based at Altona North

How you'll make an impact

• Build strong customer relationships: become a trusted point of contact by understanding customer requirements, responding proactively and delivering an excellent customer experience.
  
• Support sales and portfolio growth: work alongside Relationship Managers and Sales Managers to support retention, identify opportunities and help grow the value of our customer portfolios.
  
• Prepare vehicle quotations and contracts: provide accurate and timely quotations and efficiently progress approved opportunities through to vehicle orders and contracts.
  
• Manage the vehicle lifecycle: coordinate new vehicle orders, replacements, contract renewals, registrations, deliveries and end-of-lease activities.
  
• Work closely with our dealer network: obtain vehicle information and competitive pricing and coordinate deliveries to provide customers with a smooth experience.
  
• Coordinate across the business: partner with internal teams including Credit, Operations and other specialist areas to resolve customer requirements and keep matters progressing.
  
• Use data to support customers: review fleet information and reporting to identify opportunities, upcoming requirements and areas where we can add value.
  
• Take ownership: proactively manage customer requests from beginning to end, communicate progress and follow through on commitments.
  

Your attributes

- What will help you succeed-

We're looking for someone who enjoys working with people, takes pride in delivering great service and is comfortable managing multiple priorities.

You may already have experience in fleet management, automotive, finance, leasing or sales support - but this isn't essential. We're equally interested in people with strong transferable skills and the right attitude.

You’ll be well suited to this opportunity if you:

• Enjoy building relationships and communicating with customers.
  
• Have a strong customer-service mindset and genuinely enjoy solving problems.
  
• Are highly organised and can confidently manage multiple priorities and deadlines.
  
• Take ownership and follow tasks through to completion.
  
• Have strong attention to detail and understand the importance of accuracy.
  
• Are comfortable working in a busy, high-performing sales environment.
  
• Communicate professionally and confidently, both verbally and in writing.
  
• Enjoy working collaboratively but can also operate independently.
  
• Are curious, willing to learn and interested in developing your commercial knowledge.
  
• Are confident using Microsoft Office, particularly Excel, PowerPoint and Word.
  
• Have experience in fleet, automotive, finance, leasing, customer service, account management or sales support - this will be highly regarded, but is not essential.
  

Life at Toyota & What we offer you

We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.

Toyota Australia is well-recognised for offering:

• Flexible hours and workspaces
  
• 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
  
• Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
  
• Paid volunteer days to support your community / Employee Community Grants Fund
  
• Employee Car Benefit Scheme
  

Building a great place to work

You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

Toyota is an endorsed employer for all women. Please review the Work180 website for further information.

Come with us and help create the future.