Service Desk Analyst

Talent; Melbourne; On-site; AUD 96,000 - 110,000; Full time

Job summary

A leading telecommunications organisation in Melbourne seeks a Service Desk Analyst for a 12-month contract. Ideal for early-career IT professionals, the role offers hands-on training and responsibilities in a 24/7 shift environment, requiring foundational IT knowledge and customer service skills.

Qualifications

• 1+ year experience in a service desk, helpdesk, or NOC setting.
• Excellent communication skills and calm demeanor.
• Knowledge of networking fundamentals and ITIL practices.

Responsibilities

• Provide first-line technical support for critical infrastructure.
• Monitor alerts and respond to incidents in line with SLAs.
• Document incidents and contribute to a central knowledge base.

Skills

Communication

Customer-first approach

Networking fundamentals

ITIL practices

Education

Certificate, diploma, or degree in IT or related field

Job description

1 week ago Be among the first 25 applicants

This range is provided by Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$38.00/hr - A$38.00/hr

Direct message the job poster from Talent

Connecting top-tier talent to the Victorian Government's Corporate Services sector

The Role

A leading telecommunications organisation is seeking a Service Desk Analyst for a 12-month contract, based in Melbourne's eastern suburbs. This is a fantastic opportunity for early-career IT professionals or graduates with 1+ years' helpdesk experience and foundational networking knowledge.

You'll join a 24/7 shift-based team, following a 4 days on / 4 days off roster, with 80% onsite work. The role starts with 2-3 weeks of comprehensive training.

Responsibilities

• Provide first-line technical support for critical infrastructure.
• Monitor alerts and respond to incidents in line with SLAs.
• Escalate unresolved issues and follow through to resolution.
• Document incidents and contribute to a central knowledge base.

About You

• 1+ year experience in a service desk, helpdesk or NOC setting.
• Excellent communication skills and a calm, customer-first approach.
• Knowledge of networking fundamentals and ITIL practices.
• Comfortable with shift work, including weekends and nights.
• Certificate, diploma, or degree in IT or related field preferred.

If this sounds like you, please apply or email Ahmad at [e-mail]

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service, Engineering, and Information Technology

• Industries

  Radio and Television Broadcasting, Telecommunications Carriers, and Wireless Services

Referrals increase your chances of interviewing at Talent by 2x

Get notified about new Service Desk Analyst jobs in Melbourne, Victoria, Australia.

Melbourne, Victoria, Australia A$96,000.00-A$110,000.00 12 hours ago

Melbourne, Victoria, Australia 2 weeks ago

Richmond, Victoria, Australia 3 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia A$65,000.00-A$70,000.00 2 weeks ago

Melbourne, Victoria, Australia 5 days ago

Melbourne, Victoria, Australia 4 weeks ago

Melbourne, Victoria, Australia 2 weeks ago

Melbourne, Victoria, Australia 1 week ago

Melbourne, Victoria, Australia 1 month ago

Information Technology Help Desk Analyst

Melbourne, Victoria, Australia 3 hours ago

Information Technology Service Desk Manager

Melbourne, Victoria, Australia 10 hours ago

Melbourne, Victoria, Australia 1 month ago

Melbourne, Victoria, Australia 1 week ago

Technical Support Coordinator - Examinations

Melbourne, Victoria, Australia 6 days ago

Technical Support Specialist - Japanese Speaking Melbourne

Melbourne, Victoria, Australia 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.