Service Desk Analyst

Talent; Melbourne; Vor Ort; AUD 96.000 - 110.000; Vollzeit

Zusammenfassung

A leading telecommunications organisation in Melbourne seeks a Service Desk Analyst for a 12-month contract. Ideal for early-career IT professionals, the role offers hands-on training and responsibilities in a 24/7 shift environment, requiring foundational IT knowledge and customer service skills.

Qualifikationen

• 1+ year experience in a service desk, helpdesk, or NOC setting.
• Excellent communication skills and calm demeanor.
• Knowledge of networking fundamentals and ITIL practices.

Aufgaben

• Provide first-line technical support for critical infrastructure.
• Monitor alerts and respond to incidents in line with SLAs.
• Document incidents and contribute to a central knowledge base.

Kenntnisse

Communication

Customer-first approach

Networking fundamentals

ITIL practices

Ausbildung

Certificate, diploma, or degree in IT or related field

Jobbeschreibung

1 week ago Be among the first 25 applicants

This range is provided by Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$38.00/hr - A$38.00/hr

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The Role

A leading telecommunications organisation is seeking a Service Desk Analyst for a 12-month contract, based in Melbourne's eastern suburbs. This is a fantastic opportunity for early-career IT professionals or graduates with 1+ years' helpdesk experience and foundational networking knowledge.

You'll join a 24/7 shift-based team, following a 4 days on / 4 days off roster, with 80% onsite work. The role starts with 2-3 weeks of comprehensive training.

Responsibilities

• Provide first-line technical support for critical infrastructure.
• Monitor alerts and respond to incidents in line with SLAs.
• Escalate unresolved issues and follow through to resolution.
• Document incidents and contribute to a central knowledge base.

About You

• 1+ year experience in a service desk, helpdesk or NOC setting.
• Excellent communication skills and a calm, customer-first approach.
• Knowledge of networking fundamentals and ITIL practices.
• Comfortable with shift work, including weekends and nights.
• Certificate, diploma, or degree in IT or related field preferred.

If this sounds like you, please apply or email Ahmad at [e-mail]

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service, Engineering, and Information Technology

• Industries

  Radio and Television Broadcasting, Telecommunications Carriers, and Wireless Services

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