Customer Service Officer - Call Centre

DIXON APPOINTMENTS | Recruitment Agency; Melbourne; On-site; AUD 45,460 - 64,747; Full time

Benefits offered by this job

Paid training

Full-time employment

Onsite work

Opportunity for growth

Job summary

A leading recruitment agency is seeking an Accounts Receivable Customer Service Officer for a full-time role in a busy call center environment in Blackburn. This position involves managing customer inquiries, resolving billing disputes, and supporting service fee collections, ensuring a high level of customer satisfaction and professionalism.

Qualifications

• Experience in a high-volume call center preferred.
• Detail-oriented with high accuracy.
• Proficient in Microsoft Office (Excel, Word, MS Teams).

Responsibilities

• Manage a high volume of inbound and outbound calls.
• Handle customer enquiries and billing disputes.
• Perform duties related to accounts receivable and collections.

Skills

Customer service experience

Strong communication skills

Empathy

Attention to detail

Discretion

Independent work

Tools

Microsoft Office

Job description

Accounts Receivable Customer Service Officer - Call Centre

Accounts Receivable Customer Service Officer - Call Centre

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DIXON APPOINTMENTS | Recruitment Agency provided pay range

This range is provided by DIXON APPOINTMENTS | Recruitment Agency. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$40.00/hr - A$40.00/hr

• 3-month contract, starting 7th July
• 2 weeks of paid training provided
• Full-time, Monday to Friday | Onsite in Blackburn

Company:

Dedicated to providing world-class, patient-focused mobile and emergency healthcare to the Victorian community, ensuring accessible care outside traditional hospital settings.

Role:

As an Accounts Receivable Customer Service Officer, you'll play a key role in supporting our billing and debt resolution services within a busy call centre environment. You'll handle customer enquiries, review billing disputes, and support service fee collections-all while delivering high-quality, empathetic service.

Responsibilities:

• Manage a high volume of inbound and outbound calls
• Deliver excellent customer service and identify appropriate solutions for outstanding debt
• Review and assess individual customer circumstances to ensure accurate billing
• Handle accounts receivable and collections tasks
• Manage a portfolio of customer accounts to support timely resolution of service fees
• Raise and follow up on billing or collection queries
• Perform general administrative duties as required

About you:

• Proven customer service experience, ideally in high-volume or call centre environments
• Strong communication skills - both verbal and written
• Empathetic, calm under pressure, and able to think on your feet
• Detail-oriented with high accuracy and quality control
• Able to manage sensitive situations with discretion and professionalism
• Comfortable working independently and hitting performance targets
• Proficient in Microsoft Office (Excel, Word, MS Teams)
• Organised, adaptable, and proactive

The Next Step:

To apply for this role, it is essential that you have or willing to obtain a National Police Check. We encourage applicants from individuals living with disabilities.

Reference number: NB77399

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your application, and please let us know if you require any adjustments when dealing with us.

By submitting your application and other personal information, you consent to this information being collected in line with our privacy policy. Follow the link to learn more - Protecting your privacy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Telephone Call Centers

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