Tech Lead - Service Desk IT

DBiz.ai; Melbourne; On-site; AUD 72,000 - 88,000; Full time

Job summary

An innovative firm is seeking a Tech Lead for Service Desk IT to oversee major client projects across Australia. This role involves managing Microsoft Azure infrastructure, ensuring security compliance, and troubleshooting technical issues. The ideal candidate will have a strong background in Microsoft cloud technologies and excellent problem-solving skills. Join a dynamic team that values collaboration and efficiency, and take your career to the next level in a fast-paced environment that encourages growth and development.

Qualifications

• Minimum 3 years of experience in IT support or management.
• Strong troubleshooting skills for hardware and software issues.

Responsibilities

• Manage Microsoft Azure infrastructure for high availability.
• Monitor and respond to security threats using Microsoft Defender.

Skills

Microsoft Azure Management

Intune and Autopilot

Microsoft 365 Security

Active Directory

Networking Concepts

Problem-Solving Skills

Communication Skills

Microsoft Certifications

Education

Relevant IT Degree

Tools

Microsoft Defender

BitLocker

VPN Technologies

Job description

This range is provided by DBiz.ai. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$80,000.00/yr - A$80,000.00/yr

Position Title: Tech Lead - Service Desk IT

Location: Australia – Sydney, Melbourne, Adelaide, Brisbane, Canberra, Perth

Description

Digital Biz Solutions Pty Ltd are looking for Tech Lead - Service Desk IT to work on some major client projects in Australia. The position will be full time.

Duties as follows:

• Manage Microsoft Azure infrastructure (VMs, networking, storage) for high availability.
• Provision and secure endpoints via Intune and Autopilot with compliance enforcement.
• Enforce device policies using BitLocker, Defender AV, and app control via MDM.
• Configure Azure Firewall, network segmentation, and private endpoints for IP protection.
• Monitor and respond to threats using Microsoft Defender.
• Maintain VPNs, DNS, DHCP, and secure IP routing across sites.
• Maintain Microsoft 365 security across Exchange, SharePoint, and Teams.
• Apply OS hardening, patching, and vulnerability remediation across all systems.
• Strong proficiency in troubleshooting desktop hardware, software, and network-related issues.
• In-depth knowledge and hands-on experience with Microsoft cloud technologies, including Microsoft 365, Entra, and Endpoint Manager.
• Solid understanding of Active Directory, Group Policy, and server operating systems
• Proficiency with networking concepts and protocols, TCP/IP, DNS, DHCP, and VPN technologies.
• Excellent problem-solving skills, with the ability to diagnose and resolve technical issues independently.
• Strong communication skills, both verbal and written, to effectively interact with clients and team members.
• Proven ability to prioritise tasks and work efficiently in a fast-paced environment.
• Microsoft certifications, such as MCSE, MCSA, or Microsoft 365 certifications.
• Must have at least relevant minimum 3 years’ experience.

Salary: AUD$80,000 and above (excluding Super)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development and IT Services and IT Consulting

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