Network Operations Manager

Talent; Melbourne; On-site; AUD 180,000 - 230,000; Full time

Job summary

A Managed Services organisation is seeking a Network Operations Manager to lead a critical role focused on the performance and reliability of their Network Operations Centre (NOC). Responsibilities include overseeing NOC operations, collaborating with engineering teams, and mentoring staff to drive high performance. The ideal candidate has 5-7+ years of experience in network operations leadership, strong technical skills in IP networking, and experience with Cisco and Juniper infrastructures. Competitive salary package offered.

Qualifications

• Minimum 5-7+ years' experience in NOC or network operations leadership.
• Strong technical knowledge of IP networking.
• Proven leadership skills to empower high-performing teams.

Responsibilities

• Oversee 24/7 NOC operations and incident resolution.
• Collaborate with Engineering for technology delivery.
• Act as the key escalation point for service outcomes.

Skills

IP networking (BGP, MPLS, VPN)

Cisco/Juniper infrastructure

SolarWinds

PRTG

Zabbix

Leadership skills

Communication skills

Stakeholder management

Education

Relevant certifications (CCNP, JNCIP, ITIL Foundation)

Tools

ServiceNow

Remedy

Job description

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Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business.

Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation.

This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.

Key activities

• Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
• Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
• Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
• Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
• Track KPIs, enforce compliance, and lead operational reporting.

Skills and experience

• Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
• Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
• Proven leadership skills with the ability to empower and develop high-performing teams.
• Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
• Strong communication and stakeholder management skills.
• Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.

Apply now to secure an interview or contact Dylan Tasker on 0408 804 929 for a confidential discussion.

Join this Managed Services organisation as a Network Operations Manager and lead a critical function at the heart of the business.

Reporting to the Head of Networks, in your brand-new role, you will be responsible for the performance, reliability, and continuous improvement of the Network Operations Centre (NOC). Leading two experienced NOC Team Leads and a dedicated support team, you'll ensure seamless network monitoring, incident response, and service delivery across a dynamic and growing organisation.

This role is equal parts technical expert, strategic thinker, and people leader, driving a high-performance culture focused on operational maturity, customer satisfaction, and proactive network assurance.

Key activities

• Oversee 24/7 NOC operations, ensuring prompt incident resolution and clear communications during critical events.
• Collaborate with Engineering to prepare for future technologies and deliver best-in-class network observability and tooling.
• Act as the key escalation point, champion root cause analysis, and drive excellent service outcomes.
• Mentor Team Leads, inspire a culture of continuous improvement, and manage resource planning and shift structures.
• Track KPIs, enforce compliance, and lead operational reporting.

Skills and experience

• Minimum 5-7+ years' experience in NOC or network operations leadership, ideally in a carrier-grade or wholesale telco environment.
• Deep technical knowledge of IP networking (BGP, MPLS, VPN), Cisco/Juniper infrastructure, and tools like SolarWinds, PRTG, Zabbix.
• Proven leadership skills with the ability to empower and develop high-performing teams.
• Familiarity with ITIL-aligned processes and ticketing systems such as ServiceNow or Remedy.
• Strong communication and stakeholder management skills.
• Relevant certifications (CCNP, JNCIP, ITIL Foundation) preferred.
• Understanding of GPON (Gigabit Passive Optical Network) will be highly regarded.

Apply now to secure an interview or contact Dylan Tasker on 0408 804 929 for a confidential discussion.

Desired Skills and Experience

* IP networking (BGP, OSPF, MPLS, VPN)
* Network infrastructure (Cisco, Juniper, or equivalent)
* Network monitoring tools (e.g., SolarWinds, Zabbix, PRTG)
* ITIL-aligned operations, especially Incident and Problem Management
* Experience with ticketing platforms (e.g., ServiceNow, Remedy).
* Familiarity with carrier-grade network environments or wholesale/retail telco operations preferred

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Telecommunications

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