Service Desk Analyst

Harrison McMillan Pty Ltd; Adelaide; On-site; AUD 55,104 - 96,432; Full time

Benefits offered by this job

Opportunities for professional development

Collaborative IT team environment

Exposure to a wide range of technologies

Job summary

A reputable IT services firm in Adelaide is seeking a Service Desk Analyst to provide first-class technical support and maintain system performance. Candidates should have experience in IT support, a strong knowledge of Windows and Mac systems, and excellent communication skills. This full-time position offers competitive hourly pay and opportunities for professional development.

Qualifications

• Proven experience in a Service Desk or IT support role.
• Strong knowledge of Windows and/or Mac operating systems.
• Basic understanding of networking and IT security principles.

Responsibilities

• Provide first-line support to users via phone, email, and ticketing system.
• Troubleshoot and resolve hardware and software issues.
• Maintain and update IT documentation and knowledge base.

Skills

Problem-solving

Communication

Customer service

Time management

Tools

Microsoft 365

Windows

Mac

Job description

Join to apply for the Service Desk Analyst role at Harrison McMillan Pty Ltd

Join to apply for the Service Desk Analyst role at Harrison McMillan Pty Ltd

Harrison McMillan Pty Ltd provided pay range

This range is provided by Harrison McMillan Pty Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$40.00/hr - A$70.00/hr

Direct message the job poster from Harrison McMillan Pty Ltd

Recruitment Partner || Tech || Software Development || Data || Testing

A reputable brand within the South Australian market is looking for a proactive Service Desk Analyst to join their IT team, providing first-class technical support to their users and ensuring smooth day-to-day operations to continue their commitment to delivering exceptional IT support and solutions that empower our teams and enhance operational efficiency.

About the Role

As a Service Desk Analyst, you will be the first point of contact for IT support requests, assisting users with technical issues, troubleshooting, and service requests. You will play a key role in maintaining system performance, improving user experience, and supporting the overall IT strategy.

Key Responsibilities:

• Provide timely first-line support to internal users via phone, email, and ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Escalate complex incidents to appropriate IT teams while maintaining communication with users.
• Maintain and update IT documentation, knowledge base, and asset records.
• Assist with onboarding and offboarding of users, including account setup and access management.
• Monitor system performance and report recurring issues to IT management.
• Support IT projects and initiatives as required.

About You:

• Proven experience in a Service Desk or IT support role.
• Strong knowledge of Windows and/or Mac operating systems, Microsoft 365, and common business applications.
• Basic understanding of networking, Active Directory, and IT security principles.
• Excellent problem-solving, communication, and customer service skills.
• Ability to prioritise tasks and manage multiple requests in an environment that is constantly changing

Why Join Us?

• Work in a collaborative, supportive, and dynamic IT team.
• Gain exposure to a wide range of technologies and systems.
• Opportunities for professional development and training.
• Competitive hourly rate is available

If you are enthusiastic about IT support and delivering excellent service, we would love to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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