Service Designer – UX/HCD for Government (Active Clearance)

Nixil Pty; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Nixil– Sydney NSW is seeking an experienced Service Designer to support a major Federal Government client with offices in Sydney, Canberra and Adelaide. You will apply Service Design, UX and Human-Centred Design to create accessible, end-to-end digital services across complex environments.

Responsibilities include user research, workshops, personas, journey maps, and service blueprints, with close collaboration to shape solutions and ensure WCAG 2.1 AA accessibility and alignment with digital

Qualifications

• A current NV1, NV2 or TSPV security clearance — mandatory.

Responsibilities

• Conduct user research, facilitate workshops and lead usability testing to understand user needs.

Skills

Service Design

UX

HCD

Research facilitation

Collaboration

Tools

Figma

Miro

Visio

Job description

Nixil– Sydney NSW is seeking an experienced Service Designer to support a major Federal Government client with offices in Sydney, Canberra and Adelaide. You will apply Service Design, UX and Human-Centred Design to create accessible, end-to-end digital services across complex environments.

Responsibilities include user research, workshops, personas, journey maps, and service blueprints, with close collaboration to shape solutions and ensure WCAG 2.1 AA accessibility and alignment with digital