Service Designer – Government UX, Agile & Research

Softtest pays pty ltd; Australia; On-site; AUD 90,000 - 120,000; Full time

Job summary

Softtest pays pty ltd is seeking a design-focused professional based in Australia to lead stakeholder engagement and drive service improvements. The role emphasizes journey mapping, service blueprinting, and translating research into actionable opportunities.

You will collaborate within an Agile team to plan, scope, and deliver design outcomes, communicating effectively with executives and delivery teams. The ideal candidate has strong experience in user research, data-driven decision making,

Qualifications

• Experience leading stakeholders and teams to create journey maps and service blueprints.
• Ability to generate insights from qualitative and quantitative data to drive improvements.
• Experience in Agile teams, breaking work into design deliverables.
• Experience using design tools (Miro, Figma, PowerPoint) to communicate designs to executives and delivery teams.

Skills

Stakeholder leadership

Journey mapping

Service blueprints

Service models

Actionable insights

Agile teamwork

Research activities

Qualitative data

Quantitative data

Design tools

Tools

Miro

Figma

PowerPoint

Job description

Softtest pays pty ltd is seeking a design-focused professional based in Australia to lead stakeholder engagement and drive service improvements. The role emphasizes journey mapping, service blueprinting, and translating research into actionable opportunities.

You will collaborate within an Agile team to plan, scope, and deliver design outcomes, communicating effectively with executives and delivery teams. The ideal candidate has strong experience in user research, data-driven decision making,