Service Designer

NSW Department of Customer Service; Sydney; On-site; AUD 105,000 - 129,000; Full time

Job summary

SafeWork NSW is seeking a Service Designer to join the Digital Solutions and Systems Performance team. You will use research, discovery and evidence-based insights to translate complex challenges into practical recommendations that improve business processes, systems and user experiences.

You will facilitate workshops, conduct interviews, engage stakeholders and develop artefacts such as journey maps, service blueprints, process flows and prototypes to support implementation.

Qualifications

• Experience translating complex problems into practical recommendations.
• Ability to run workshops and interviews with stakeholders.
• Ability to create artefacts like journey maps and service blueprints.

Responsibilities

• Translate business challenges into practical recommendations.
• Facilitate workshops and stakeholder interviews.
• Develop artefacts such as journey maps, service blueprints, process flows and prototypes.
• Support implementation of future state services.

Skills

Service design research

Stakeholder engagement

Workshop facilitation

Problem solving

Tools

Miro

Figma

Job description

• Use your service design skills to shape practical digital solutions that improve how SafeWork NSW delivers regulatory services and supports safer workplaces across NSW.
• Clerk Grade 7/8, commencing salary $116,981 plus super
• Temporary, Full Time, until June 2027. Based in Parramatta, Gosford or Sydney

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

About the role

Join the Digital Solutions and Systems Performance team, focused on partnering with internal stakeholders to drive meaningful service improvements to business processes, systems and digital solutions across SafeWork NSW. In this role, you'll be working to provide insights to solve complex challenges and deliver practical solutions that are effective, efficient and aligned to organisational requirements.

As a Service Designer, you will work closely with stakeholders across the organisation to understand business challenges, identify pain points and uncover opportunities to improve systems, processes and user experiences.

To learn more about the role, please click here to download the role description.

About You

Using research, discovery and evidence-based insights, the Service Designer role works to translate complex problems into practical recommendations that support organisational improvement. In this role you will be facilitating workshops, conducting interviews, engaging stakeholders and contributing to the design of future state services. As well as developing artefacts such as journey maps, service blueprints, process flows and prototypes that help stakeholders visualise opportunities, test concepts and support implementation.

You will demonstrate:

• Research, discovery and stakeholder engagement activities to understand business needs
• Strong analytical and problem-solving skills to identify pain points and develop practical recommendations
• Ability to translate insights and research into clear recommendations that influence decision-making and support implementation
• Strong communications skills to present complex concepts in a clear and engaging way to a variety of audiences
• Experience using collaboration and design tools such as Miro or Figma would be highly beneficial but not essential.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Tayla Gibbs at [e-mail]

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.