Principal Engineer

NSW Department of Customer Service; Parramatta; Hybrid; AUD 154,000 - 178,000; Full time

Benefits offered by this job

Hybrid work arrangements

Temporary 12-month contract

Job summary

NSW Department of Customer Service – Parramatta NSW is seeking a Principal Engineer to deliver Salesforce solutions, establish scalable CI/CD practices, and lead release governance across multiple environments. You will manage Salesforce development, configuration, and environments, with strong focus on platform stability and production deployments.

In this role you will guide architects and engineers, collaborate with product managers and business analysts, and drive DevOps improvements in a

Qualifications

• Strong Salesforce platform expertise including development, configuration and administration.
• Experience establishing and managing Salesforce CI/CD and release management processes in enterprise environments.
• Strong understanding of Salesforce security, environment management and deployment best practices.
• Experience with Azure DevOps, GitHub Actions, Salesforce DX or similar Salesforce DevOps tooling.
• Hands-on experience with Salesforce CLI, Git, pull requests, branching strategies, merge management and deployment automation.
• Knowledge of, or ability to adapt to NSW Government practices and standards

Responsibilities

• Platform Engineering & Technical Delivery: Support product managers, designers and business analysts to produce epics and stories, prioritise features and plan releases. Collaborate with other leads and team members to finalise requirement definition, estimate build effort, plan testing needs and mitigate technical risks. Coach engineers, allocate work and review code.
• DevOps & Release Management: Design, support and continuous improvement of Salesforce CI/CD pipelines using Azure DevOps, GitHub Actions, Salesforce DX and related tools. Maintain source control repositories, branching strategies and deployment processes across multiple environments, while supporting automated deployments through pull requests, validation checks and release management practices.
• Risk & quality assurance: Identify and mitigate technical risks. Proactively support defect triage and remediation. Ensure quality through automated validation, testing, code reviews and release controls.
• Stakeholder Engagement & Delivery Support: Coordinate release activities and delivery schedules with product managers, leads and vendors. Communicate release readiness and risks. Support go-live activities and transition to ongoing operations.

Skills

Salesforce knowledge

Stakeholder engagement

Problem solving

Tools

Salesforce DX

Azure DevOps

GitHub Actions

Salesforce CLI

Git

Job description

NSW Department of Customer Service – Parramatta NSW

Clerk Grade: 11/12 - The package includes base salary ranging from $154,231 to $178,369 plus employer superannuation contributions and annual leave loading
Employment Type: Full-time (35 hrs per week), 12-month Temporary Opportunity
Location: 4 Parramatta Square (base) and Haymarket, Sydney as required from time to time. This role offers hybrid working arrangements, subject to team needs and DCS flexible work policies.

Be Part of the Future of Fair Trading

At NSW Fair Trading, we've been on an exciting journey of transformation - re-imagining how we deliver for the people and communities of NSW. Through our recent organisational realignment, we've built a new operating model designed to put customers at the centre of everything we do, strengthen our regulatory impact, and enable our people to thrive. We're creating a more modern, responsive and risk-based Fair Trading - one that understands the needs of people and businesses, embraces collaboration and innovation, and delivers better outcomes across the rental, strata, property and consumer markets we serve. The next phase brings new and exciting opportunities to join us in shaping "the new way" - where you can help design smarter regulation, improve customer experiences, and make a real difference for the people of NSW.

If you're someone who:
- Thinks deeply about the needs of people and communities,
- Is motivated by great outcomes, not just processes, and
- Wants to be part of an organisation that's transforming how regulation works -
…then there's a place for you in our future.
Join us as we build a Fair Trading that's fit for the future - one that's customer-centred, evidence-driven, and proudly focused on public value.

About the team

NSW Fair Trading (FT) is responsible for the administration of property and consumer protection laws in NSW. The Fair Trading Digital team works collaboratively with key internal and external stakeholders to provide the best digital solutions for our customers.

About the role

Fair Trading Digital is implementing a multi-year Digital Modernisation Strategy.

Role

As a Principal Engineer, you will provide Salesforce delivery, platform engineering, and release management for the program. You will do development and deployment of Salesforce solutions while establishing scalable CI/CD practices and release governance to support reliable delivery across all environments.

You will be responsible for Salesforce development, configuration, and administration to ensure platform quality, stability, and successful delivery. You will also involved with engineering activities for establishing and managing Salesforce environments, deployment automation, CI/CD pipelines, release governance, and production deployments.

Your Responsibilities :

Platform Engineering & Technical Delivery

Support product managers, designers and business analysts to produce epics and stories, prioritise features and plan releases. Collaborate with other leads and team members, within and outside of Agile ceremonies, to finalise requirement definition, estimate build effort, plan testing needs and mitigate technical risks. Coach engineers, allocate work and review code.

DevOps & Release Management

Contribute to the design, support and continuous improvement of Salesforce CI/CD pipelines using Azure DevOps, GitHub Actions, Salesforce DX and related tools. Maintain source control repositories, branching strategies and deployment processes across multiple environments, while supporting automated deployments through pull requests, validation checks and release management practices. Assist with production deployments, post-deployment verification and troubleshooting, and promote DevOps best practices to enhance delivery quality, reliability and team efficiency.

Risk & quality assurance

Identify and mitigate technical risks. Proactively support with defect triage and take responsibility for remediation. Identify and mitigate deployment, platform and technical delivery risks. Ensure quality through automated validation, testing, code reviews and release controls. Troubleshoot and resolve deployment failures, environment issues and production incidents. Maintain platform stability, reliability and operational readiness through continuous improvement initiatives.

Stakeholder Engagement & Delivery Support

Collaborate with product managers, leads, delivery teams and vendors to coordinate release activities and delivery schedules. Communicate release impacts, deployment readiness and technical risks. Support go-live activities, release cutovers and transition to ongoing operations and support. Help establish the long-term support model, ensuring operational readiness and service continuity post go-live.

To be successful in this role you will demonstrate (required attributes):

• Strong Salesforce platform expertise including development, configuration and administration experience.
• Experience establishing and managing Salesforce CI/CD and release management processes in enterprise environments.
• Strong understanding of Salesforce security, environment management and deployment best practices.
• Experience with Azure DevOps, GitHub Actions, Salesforce DX or similar Salesforce DevOps tooling.
• Hands‑on experience with Salesforce cli, Git, pull requests, branching strategies, merge management and deployment automation.
• Knowledge of, or ability to adapt to NSW Government practices and standards

Desirable

• Salesforce Platform Developer II certification.
• Experience with Public Sector Solutions, OmniStudio, Agentforce, and Experience Cloud.
• Experience with Azure DevOps and automated deployment pipelines.
• Experience working in NSW Government design system or other large, regulated environments.

Salary Grade 11/12, with the base salary for this role starting at $154,231 base plus superannuation

Closing Date: Thursday, 5 November 2026 at 11:59 pm

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process