Service Department Leader – Growth & Customer Excellence

Velocity Truck Centres; Burpengary; On-site; AUD 95,000 - 130,000; Full time

Benefits offered by this job

Health and wellbeing programs

Novated leasing

Retail discounts

Job summary

Velocity Truck Centres Burpengary is seeking an experienced Service Manager to lead the Service Department and drive service excellence. You will oversee day-to-day operations, coach technicians and advisors, and partner with Parts, Sales and leadership to deliver outstanding customer outcomes.

Join a growing dealership network in Australia, shaping its future in the region, fostering a safe, high‑performing culture, and delivering strong customer partnerships while upholding safety and

Qualifications

• Previous leadership experience within a dealership service department.
• Proven track record of developing teams and delivering business results.
• Strong understanding of service operations and customer service.
• Collaborative, people-first leadership style.
• Experience with commercial vehicles, trucks, or heavy equipment is highly regarded.

Responsibilities

• Lead all day-to-day Service Department operations.
• Drive a customer-first culture focused on service excellence.
• Coach, develop and support Service Advisors, Workshop Supervisors and technicians.
• Monitor productivity, efficiency and financial performance targets.
• Build strong relationships with customers and key stakeholders.
• Work closely with Parts, Sales and dealership leadership teams.
• Champion safety, compliance and continuous improvement initiatives.
• Help position Burpengary as the dealership of choice for truck and commercial vehicle customers across the region.
• Foster a collaborative, accountable and high-performing team culture.

Skills

Leadership

Customer service

People development

Stakeholder management

Safety and compliance

Financial performance

Job description

Velocity Truck Centres Burpengary is seeking an experienced Service Manager to lead the Service Department and drive service excellence. You will oversee day-to-day operations, coach technicians and advisors, and partner with Parts, Sales and leadership to deliver outstanding customer outcomes.

Join a growing dealership network in Australia, shaping its future in the region, fostering a safe, high‑performing culture, and delivering strong customer partnerships while upholding safety and