Regional Manager - Service Delivery

Care & Connects; Adelaide; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive SCHADS salary

Permanent full-time position

Supportive multicultural team culture

Opportunity to make a genuine差

Job summary

Care & Connects in Adelaide is seeking a Regional Manager - Service Delivery to lead disability supports across SIL and Community Participation programs. You will oversee participant outcomes, ensure NDIS compliance, and work with families, staff, and external partners to drive high-quality service delivery.

Join a supportive, multicultural team committed to person-centred care, staff growth, and meaningful community impact. This permanent, full-time role offers a competitive SCHADS wage.

Qualifications

• Minimum 3 years’ experience in disability services in a similar role.
• Strong knowledge of NDIS Practice Standards and compliance.
• Leadership and stakeholder management experience.
• Diploma/Certificate IV in Disability, Community Services, or related field.
• Current NDIS Check, WWCC, First Aid/CPR, and AU Driver’s Licence.

Responsibilities

• Oversee service delivery across programs to ensure high-quality, person-centred supports.
• Lead and coach staff; provide guidance to the team and external stakeholders.
• Coordinate participant assessments and individualised support plans.
• Monitor documentation, compliance, and NDIA frameworks.
• Maintain strong relationships with participants, families, and partners.
• Support incident/risk management and ensure adherence to policies.
• Participate in after-hours on-call roster as required.
• Drive continuous improvement in service delivery and outcomes.

Skills

Leadership

Stakeholder management

NDIS knowledge

Education

Diploma/Certificate IV in Disability, Community Services, or related field

Tools

NDIS Check

WWCC

First Aid/CPR

Driver’s Licence

Job description

Join a team where genuine care creates real impact

At Care & Connects, we are more than an NDIS provider — we are a passionate team committed to improving the lives of people living with disability through meaningful connection, quality support, and person-centred care.

As a growing organisation delivering Supported Independent Living (SIL) and Community Participation supports across Adelaide, we pride ourselves on building a workplace that is inclusive, supportive, and focused on both participant and staff growth.

We are currently seeking an experienced Regional Manager - Service Deliveryto join our leadership team and help drive high-quality service delivery across our programs.

Why Join Us?

• Permanent full-time position
• Competitive salary as per SCHADS Award
• Supportive and multicultural team culture
• Opportunity to make a genuine difference

About the Role

In this role, you will oversee service delivery across our programs, ensuring participants receive high-quality, person-centred support that aligns with their goals and the NDIS framework.

You will work closely with participants, families, support staff, and external stakeholders while also providing leadership and guidance to your team.

This is an excellent opportunity for someone who is passionate about disability services, values strong relationships, and enjoys leading teams to deliver meaningful outcomes.

Key Responsibilities

• Conducting participant assessments and developing individualised support plans
• Coordinating participant onboarding and ensuring all documentation is accurate and compliant
• Monitoring service delivery to ensure high-quality supports
• Supporting participants to exercise choice, independence, and community inclusion
• Managing incidents and risks in line with compliance requirements
• Building strong relationships with participants, families, and key stakeholders
• Ensuring compliance with NDIS standards and organisational policies
• Providing leadership, coaching, and support to staff
• Participating in the after-hours on-call roster as required

What We’re Looking For

• Minimum 3 years’ experience in disability services in a similar role
• Strong knowledge of NDIS Practice Standards and compliance
• Leadership and stakeholder management experience
• Diploma/Certificate IV in Disability, Community Services, or related field
• Current NDIS Check, WWCC, First Aid/CPR, and AU Driver’s Licence

Join Care & Connects and be part of a company where compassion, collaboration, and a commitment to quality are at the heart of everything we do.