Service Delivery Specialist — SLA & Client Experience

Crawford & Company; South Australia; On-site; AUD 70,000 - 90,000; Full time

Job summary

Crawford & Company is looking for a Service Delivery Coordinator in Australia, South Australia, to enhance client services and ensure compliance with SLAs. The role requires strong communication and organizational skills, as well as a detail-oriented approach.

The ideal candidate will monitor service delivery, prepare client reports, and work with teams to improve efficiency. Crawford values diversity and inclusivity, encouraging applications from individuals from all backgrounds.

Qualifications

• Confident communicator in verbal and written forms.
• Highly organised and able to prioritise urgent tasks.
• Strong attention to detail and a process-driven mindset.
• Competent with Microsoft Word/Excel and quick to learn new systems.
• Excellent numeracy skills for handling confidential information.
• Problem-solver delivering high-quality solutions.

Responsibilities

• Coordinate and monitor service delivery for quality and timeliness.
• Track and report on service against SLAs and identify risks.
• Ensure compliance with policies and contractual standards.
• Prepare accurate monthly client reports.
• Identify opportunities for service efficiency and client satisfaction.
• Work with internal teams to align priorities and insights.

Skills

Confident communication

Organizational skills

Attention to detail

Proficiency in Microsoft Word/Excel

Numeracy skills

Problem-solving

Job description

Crawford & Company is looking for a Service Delivery Coordinator in Australia, South Australia, to enhance client services and ensure compliance with SLAs. The role requires strong communication and organizational skills, as well as a detail-oriented approach.

The ideal candidate will monitor service delivery, prepare client reports, and work with teams to improve efficiency. Crawford values diversity and inclusivity, encouraging applications from individuals from all backgrounds.