Client Services Coordinator

Translationz Pty Ltd.; City of Brisbane; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Translationz Pty Ltd is seeking a Client Services Coordinator in Brisbane to be the first point of contact for clients and interpreters, ensuring high-quality language services are delivered efficiently.

You will coordinate requests, manage service delivery, track KPIs, support account managers, and help build strong client relationships through clear communication and proactive problem solving.

Qualifications

• 2+ years in client services, customer support, or coordination roles.
• Excellent verbal and written communication.
• Multilingual candidates or those with proficiency in a second language a plus.
• Strong organizational and multitasking abilities.
• Detail-oriented with strong administrative skills.
• Ability to manage competing priorities across multiple teams.

Responsibilities

• Respond promptly and professionally to inbound calls and emails from clients seeking interpreting and translation services.
• Coordinate interpreters to ensure timely service delivery by managing changes.
• Monitor shared team inboxes, prioritise inquiries, and escalate issues when appropriate.
• Track and ensure KPIs are met for feedback response and resolution.
• Lead and contribute to special projects and administrative initiatives.
• Provide regular performance data and trend analysis to improve efficiency.
• Support team coordination and adapting to changing priorities.

Skills

Communication

Multilingual

Organisational skills

Analytical thinking

Time management

Job description

As a Client Services Coordinator, you will be the first point of contact for both clients and interpreters, helping ensure that high-quality language services are delivered efficiently and professionally. In this role, you will contribute to operational excellence by providing consistent support, managing service requests, resolving issues, assisting interpreters, and building strong client relationships.

We’re looking for someone who is proactive, people-oriented, and highly organised with a passion for communication and cultural inclusion.

Key Responsibilities

Client Support & Service Coordination

• Respond promptly and professionally to inbound calls and emails from clients seeking interpreting and translation services.
• Ensure timely service delivery by coordinating with interpreters and managing changes.
• Monitor shared team inboxes, prioritise incoming inquiries, and elevate issues when appropriate.
• Track and ensure KPIs are met for feedback response and resolution.
• Lead and contribute to special projects and administrative initiatives to drive team and operational success.
• Provide regular performance and data and trend analysis to identify opportunities for operational efficiency.
• Support team coordination and adapting to changing priorities

Client Relationship Management

• Serve as a liaison between clients and interpreters, helping to clarify expectations, manage feedback, and ensure satisfaction.
• Participate in client meetings (in person or virtually) to build rapport, understand evolving needs, and promote service enhancements.
• Support account managers in preparing reports and help to monitor service trends, anticipate client needs, and implement proactive strategies to strengthen client relationships.
• Conduct with the team interpreter training sessions on platform usage, documentation standards, client expectations and professional development.
• Help troubleshoot interpreter issues related to assignments, availability, and conduct.
• Triage and resolve service-related issues or disputes from clients or interpreters professionally and in a timely manner.
• Document incidents and escape more complex problems to team lead.
• Identify recurring challenges and recommend improvements to workflows, processes, or client communication.

Qualifications

• 2+ years in client services, customer support, or coordination roles, preferably in the language services, healthcare, or staffing industries.
• Excellent communication skills (verbal and written)
• Multilingual candidates or those with proficiency in a second language a plus.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Strong administrative skills and attention to detail
• Sound analytical and problem-solving abilities
• Ability to manage competing priorities across multiple teams

Soft Skills

• Empathy and cultural sensitivity
• Conflict resolution and diplomacy
• Detail-oriented with follow-through
• Collaborative mindset and team player

What We Offer

• A supportive, mission-driven team environment
• Opportunities to make a real impact in supporting language access and inclusion
• Competitive salary and benefits package (if applicable)

You must have the right to live and work in Australia to apply for this job.

Contact Us

Whether you have a specific project in mind or just a general enquiry, our team is ready to provide the expert guidance you need.