Service Delivery Coordinator - Drive SLA Excellence

Crawford; South Australia; On-site; AUD 60,000 - 85,000; Full time

Job summary

Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

We are seeking a proactive Service Delivery Coordinator to monitor SLAs, coordinate service delivery, prepare monthly client reporting and ensure activities align with internal quality assurance standards.

Qualifications

• Confident communicator with clear written and spoken English.
• Highly organised with ability to prioritise urgent tasks.
• Process-driven with strong attention to detail.
• Comfortable learning new systems quickly.

Responsibilities

• Coordinate and monitor the delivery of services to ensure quality, timeliness and alignment with client contracts and SLA’s.
• Track, measure and report on service against SLAs; identify and elevate potential risks or breaches.
• Ensure service delivery activities comply with organisational policies, client requirements and relevant regulatory or contractual standards.
• Prepare and deliver monthly client reporting, ensuring accuracy of content.
• Identify opportunities to enhance service efficiency, quality and client satisfaction, supporting implementation of improvement initiatives.

Skills

Communication

Organisation

Attention to detail

Problem solving

Tools

Microsoft Word/Excel

Job description

Crawford is the world’s largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

We are seeking a proactive Service Delivery Coordinator to monitor SLAs, coordinate service delivery, prepare monthly client reporting and ensure activities align with internal quality assurance standards.