Service Delivery Manager

Careiwish; Sydney; Remote; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Work from home

Career development

Job summary

Care I Wish is seeking an NDIS Service Delivery Manager - SIL to lead a small team of Support Team Leaders, delivering care and attendant services to complex participants in SIL Homes. You will oversee end-to-end case management, conduct regular home visits and audits, and collaborate with external stakeholders to ensure service continuity and client satisfaction.

You will develop care models, embed change initiatives, and ensure compliant documentation and safety across the SIL portfolio, with

Qualifications

• Experience in aged care/disability/community care.
• Comprehensive knowledge of NDIS, disability sector, current reforms, funding and policy protocols.

Responsibilities

• Support a small team of leaders to provide care and attendant services to complex participants in SIL Homes.
• Manage end-to-end case management for each participant in the SIL portfolio.
• Conduct regular SIL Home visits and audits to ensure safe systems of work.
• Be available for external stakeholders, families and care teams to ensure continuity of service quality.
• Coordinate documentation annually (or as required) to ensure compliant services across the SIL portfolio.
• Identify areas of improvement and drive change initiatives.
• Develop human resource capability to ensure safe delivery of NDIS client services.
• Report within required timeframes on restrictive practices, chemical restraints and incidents.

Skills

Team leadership

Stakeholder comms

Analytical skills

Negotiation

Verbal & written comms

Education

Tertiary qualification in related field

Job description

Care I Wish is a registered NDIS Service provider that specializes in Supported Independent Living. As part of our commitment to client led and client centred care, we work closely with participants and families to ensure we find the right support model that works for them.

About the role

As a NDIS Service Delivery Manager - SIL, you will be responsible for supporting a small team of Support Team Leaders to provide care and attendant services to complex care participants living in SIL Homes. You will be responsible for end-to-end case management relating to each participant living within the SIL portfolio, conducting regular SIL Home visits and audits to ensure safe systems of work, and being available for external stakeholders, families and care teams to ensure continuity of quality services, better service outcomes and client satisfaction.

Key responsibilities

• Support a small team of Support Team Leaders to provide care and attendant services to complex care participants living in SIL Homes
• Manage end-to-end case management relating to each participant living within the SIL portfolio
• Conduct regular SIL Home visits and audits to ensure safe systems of work in all SIL houses
• Be available for external stakeholders, families and care teams to ensure continuity of quality services, better service outcomes and client satisfaction
• Coordinate all appropriate documentation annually (or as required) to ensure compliant services across the SIL client portfolio (Service Agreements, Risk assessments, In-home safety checks, Care plans etc)
• Identify areas of improvement and embed change initiatives
• Develop human resource capability and ensure safe delivery of NDIS client services through implementation of care models and frameworks
• Utilise appropriate government portals and pathways to report on restrictive practices, chemical restraints and behaviours or incidents within the expected timeframe

About you

• Tertiary qualification in related field/disability or significant skills, knowledge, and experience
• Demonstrated experience in aged care/disability/community care
• Comprehensive knowledge and understanding of NDIS, disability sector, current reforms, relevant legislation, funding and policy protocols, standards, and processes
• Experience in managing diverse teams and demonstrated leadership skills in managing an operational team in disability sector to deliver service excellence
• Highly developed negotiation, problem solving and analytical skills, including strong interpersonal, verbal, and written communications skills and experience working collaboratively with internal and external stakeholders
• Current National Police Clearance (Required)
• NDIS workers screening check (Required)
• Legal right to work in Australia (Required)
• Working with people with developmental disabilities: 2 years (Required)
• Proven track record of Service Delivery in the NDIS sector: 2 years (Required)
• Work from home
• Professional work environment in an organisation that genuinely cares, values dedication and performance
• Opportunity for career development and learning