Service Delivery Manager

UGL Group; Gosford; On-site; AUD 120,000 - 180,000; Full time

Job summary

UGL Group in the Gosford Area, Central Coast NSW, is seeking a dedicated Service Delivery Manager to oversee service execution within our transport and rail portfolio. You will lead cross-functional teams, ensure contractual performance, and drive continuous improvement in safety, quality, and environment standards.

The role emphasizes stakeholder collaboration, resource coordination, budget and timeline management, and delivering consistent client satisfaction on complex projects across

Qualifications

• Experience in service delivery or operations management within transport/rail or a related industry.

Responsibilities

• Managing day-to-day service delivery operations and aligning performance with contractual and operational requirements.
• Collaborating with internal teams, stakeholders, and clients to ensure seamless communication and project execution.
• Monitoring service quality, identifying areas for process improvement, and implementing effective solutions.
• Managing resources, budgets, and timelines to meet organisational goals.
• Ensuring strict adherence to safety, quality, and environmental standards across all activities.

Job description

UGL Group is currently seeking a dedicated Service Delivery Manager to join our team on a full-time basis in the Gosford Area within the Central Coast NSW Region. This is an exciting opportunity to contribute to our dynamic operations within the transport and rail sector, supporting critical infrastructure and service standards for our clients and communities.

UGL Transport is a vertically integrated transport and rail business operating as a 50/50 joint venture between UGL Pty Ltd and the Sojitz Corporation. With a proud legacy of over 125 years originating in Newcastle, we design, manufacture, and maintain rolling stock and rail infrastructure, operate and maintain transport networks, and deliver advanced train systems and critical communications across Australia and New Zealand.

As a Service Delivery Manager, you will play a pivotal role in overseeing service execution, maintaining high operational standards, and collaborating with multidisciplinary teams to ensure client satisfaction and project success. While the specific project scope is expansive, your day-to-day focus will center on effective management, resource coordination, and driving performance excellence.

Key responsibilities typically associated with this role include:

• Managing day-to-day service delivery operations and aligning performance with contractual and operational requirements.
• Collaborating closely with internal teams, stakeholders, and clients to ensure seamless communication and project execution.
• Monitoring service quality, identifying areas for process improvement, and implementing effective solutions.
• Managing resources, budgets, and timelines efficiently to meet organizational goals.
• Ensuring strict adherence to safety, quality, and environmental standards across all activities.

We are looking for a professional who demonstrates strong leadership capabilities, excellent problem-solving skills, and a solid background in service delivery or operations management within a relevant industry. If you are driven, organized, and ready to contribute to a leading Australian transport and rail business, we welcome your application to join UGL Group.

Company: UGL GroupLocation: Gosford Area, Central Coast NSW RegionJob Category: Engineering JobsJob Tags: Full-time, Gosford Area