Technical Coordinator - Passenger Train Help Desk

UGL Pty Limited; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

UGL Transport is seeking a Technical Coordinator to join the Rail Operations Centre in Green Square, NSW, acting as the critical link between train drivers, fleet controllers and maintenance teams to resolve issues safely and efficiently.

You will coordinate fault identification, diagnosis and responses, prioritise maintenance activities and communications with multiple stakeholders in time-critical situations, supporting 24/7 operations; trade or engineering qualification and rolling stock

Qualifications

• Trade qualification, technical certification or equivalent engineering qualification.
• Experience in rollingstock maintenance, commissioning or a related transport, manufacturing or asset-intensive industry.
• Ability to interpret technical drawings, schematics, field modification instructions, parts bulletins and bill of materials.
• Strong troubleshooting skills across mechanical and electrical systems.
• Experience managing competing priorities while maintaining customer focus.
• Excellent communication and stakeholder management skills.
• Sound computer literacy and reporting capability.
• SAP experience will be highly regarded.

Responsibilities

• Act as the primary contact point for the UGL Help Desk.
• Receive, record and coordinate responses to operational fleet issues
• Support fault identification, diagnosis and rectification activities.
• Liaise closely with train crews, Fleet Controllers and maintenance personnel.
• Prioritise maintenance requests and operational activities.
• Monitor fleet performance and support service recovery activities.
• Maintain accurate records and reporting within operational systems.
• Contribute to planning activities that support fleet availability and reliability.

Skills

Rolling stock maintenance

Commissioning

Troubleshooting

Stakeholder management

Electrical systems

Mechanical systems

Communication skills

Education

Engineering qualification

Tools

SAP

Job description

Technical Coordinator – Passenger Train Help Desk – Green Square, NSW We're looking for a Technical Coordinator to join our team at Green Square, Alexandria, NSW and become the critical link between train operations, fleet controllers and maintenance teams. If you enjoy problem-solving, coordinating people, and making sure things run smoothly, we'd love to hear from you. This role would suit candidates from a variety of backgrounds including rail, transport, maintenance planning, operations coordination, fleet maintenance, technical support, engineering support, defence, aviation or other operational environments.

About the Role Reporting to the Planning & Logistics Manager, you will be the first point of contact for operational issues impacting the New Intercity Fleet in service. Working within the Rail Operations Centre, you'll coordinate communication and technical responses between train drivers, NSCC Fleet Controllers and maintenance teams to ensure issues are resolved safely and efficiently. As a key member of the operations support team, you'll help minimise fleet downtime through effective fault coordination, maintenance prioritisation and stakeholder communication. This position operates on a 24/7 rotating roster comprising 12-hour shifts.

Key Responsibilities

• Act as the primary contact point for the UGL Help Desk.
• Receive, record and coordinate responses to operational fleet issues
• Support fault identification, diagnosis and rectification activities.
• Liaise closely with train crews, Fleet Controllers and maintenance personnel.
• Prioritise maintenance requests and operational activities.
• Monitor fleet performance and support service recovery activities.
• Maintain accurate records and reporting within operational systems.
• Contribute to planning activities that support fleet availability and reliability.

About you

We're looking for someone who enjoys problem solving, thrives in an operational environment and can confidently coordinate multiple stakeholders during time-critical situations.

You will bring

• Trade qualification, technical certification or equivalent engineering qualification.
• Experience in rollingstock maintenance, commissioning or a related transport, manufacturing or asset-intensive industry.
• Ability to interpret technical drawings, schematics, field modification instructions, parts bulletins and bill of materials.
• Strong troubleshooting skills across mechanical and electrical systems.
• Experience managing competing priorities while maintaining customer focus.
• Excellent communication and stakeholder management skills.
• Sound computer literacy and reporting capability.
• SAP experience will be highly regarded.

We recognise that strong candidates may not meet every requirement listed. If your experience is transferable and you're excited by the opportunity, we encourage you to apply.

What We Offer at UGL Transport

• Meaningful work on a major transport projects shaping the future of NSW rail.
• Opportunities for leadership development and career progression.
• A supportive and collaborative team environment.
• Competitive remuneration and benefits.
• A strong commitment to diversity, inclusion and flexible thinking.

Why Join UGL Transport?

UGL Transport is a vertically integrated transport and rail business owned in a 50/50 joint venture with UGL Pty Ltd and the Sojitz Corporation. UGL Transport designs, manufactures and maintains rolling stock and rail infrastructure, operates and maintains transport networks, and designs, delivers, and operates train systems and critical communications. With a legacy of over 125 years beginning in Newcastle, UGL Transport has sites and businesses across Australia and New Zealand. At UGL Transport, you'll be part of a business that delivers critical infrastructure and services that keep Australia moving.

• Long-term career opportunities within a growing national business.
• Maintaining a safe, supportive, and inclusive workplace
• Encouraging teamwork and collaboration
• Delivering innovative and efficient solutions

If you value safety, reliability, and technical excellence, UGL Transport is the place for you.

Important Information

Pre-employment checks include:

• Medical assessment (including drug & alcohol screening)
• Previous employer references
• National Police Check

Diversity & Inclusion

UGL Transport is an Equal Opportunity Employer.

• Aboriginal & Torres Strait Islander peoples
• People with disability
• Mature-aged workers
• Individuals from culturally diverse backgrounds

Please Note: Internal candidates are strongly encouraged to apply. As part of the recruitment process, it is mandatory that you notify your current Manager regarding your application for this role. This ensures transparency and adherence to internal recruitment policies.

Job Ref: 269131