Facilities Service Delivery Manager — Local Gatton Role

Programmed; Gatton; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Company vehicle

Training & development

Parental leave

Employee discounts

Job summary

Programmed in Gatton, QLD is seeking an experienced Service Delivery Manager to lead maintenance and facilities services within a high-security environment. The role manages a team of internal trades, coordinates contractors, and ensures timely delivery of planned and reactive works across the facility.

The successful candidate will drive safety, performance, and client satisfaction while overseeing compliance, reporting and stakeholder engagement in a demanding environment.

Qualifications

• Experience leading maintenance or facilities teams.
• Proven ability to manage contractors and external service providers.
• Strong understanding of preventative and reactive maintenance practices.
• Experience managing work orders, service requests, and maintenance reporting systems.
• Excellent stakeholder management and communication skills.
• Proven ability to prioritise competing demands in a fast-paced environment.

Responsibilities

• Lead and manage a team of internal maintenance personnel and trades staff.
• Coordinate the delivery of planned and reactive maintenance services across the facility.
• Issue, monitor, and close work orders to ensure all maintenance activities are accurately recorded and completed.
• Work closely with scheduling teams to maximise workforce productivity and service outcomes.
• Manage contractors, including quotations, service reports, invoices, and performance reviews.
• Ensure parts, materials, and labour are appropriately allocated against work orders.
• Monitor compliance requirements, including training records, certifications, permits, and site inductions.
• Prepare maintenance reports, operational summaries, and contractual deliverables.
• Promote a strong safety culture and ensure compliance with all health, safety, environmental, and security requirements.

Skills

Leadership

Facilities management

Stakeholder management

Safety management

Maintenance planning

Contractor management

Work order systems

Communication

Problem-solving

Job description

Programmed in Gatton, QLD is seeking an experienced Service Delivery Manager to lead maintenance and facilities services within a high-security environment. The role manages a team of internal trades, coordinates contractors, and ensures timely delivery of planned and reactive works across the facility.

The successful candidate will drive safety, performance, and client satisfaction while overseeing compliance, reporting and stakeholder engagement in a demanding environment.