Service Delivery Coordinator - Relief

MSS Security; Adelaide; Hybrid; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Free Onsite Parking

SA Head Office in Adelaide CBD

Excellent Employee Benefits

Employee Referral Program

Job summary

MSS Security in Australia seeks a Service Delivery Coordinator (Permanent Part-time Relieving) to coordinate rostering of personnel, ensure high service quality, and support client relationships. The role covers scheduling, payroll-related tasks, and maintaining efficient rosters while accommodating sick/annual leave coverage.

You will work with internal stakeholders, ensure compliance with fatigue guidelines, and contribute to profitability through effective resource management.

Qualifications

• General understanding of Rostering and allocations with focus on Health, Safety and Environment and Quality.
• Demonstrated experience in interpreting Awards and pay rates.
• High computer literacy (prior experience in Rostering software will be regarded).
• Highly developed written and verbal communication and interpersonal skills.
• Ability to work as a member of team as well as autonomously.
• Apply organisational skills to work under pressure in a busy environment.
• Full unlimited Australian working rights.
• Willingness to be available 24/7 to cover annual or sick leave on a relieving basis.
• Willing to undergo a National Police check.

Responsibilities

• Rostering and Scheduling Management: Call centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements. Maintain live rostering in system and update as necessary.
• Client / Employee Liaison and Communication: Act as the primary point of contact for clients regarding rostering issues and service bookings. Communicate efficiently with employees regarding their rosters, handle all employee queries as well as monitoring employee welfare.
• Service and Quality Assurance: Monitor and ensure service levels are met, addressing and resolving any issues or non-conformances that may affect service quality. Prepare and maintain accurate reports on overtime, training, and other KPIs.
• Payroll and Financial Management: Ensure accurate payroll processing by reviewing payroll exception reports, raising pay adjustments, and maintaining payroll form.

Skills

Rostering experience

Awards interpretation

Computer literacy

Communication

Teamwork

Organisation under pressure

Australian working rights

Availability 24/7

Police check

Job description

About the Company

As one of Australia’s leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au.

• Free Onsite Parking
• SA Head Office conveniently based in the Adelaide CBD
• Excellent Employee Benefits
• Generous rewards in participation of our Employee Referral Program

Work with one of Australia's Security Industry Leaders and an Employer of Choice.

• Have a high people and culture focus
• Offer extensive development and progression opportunities
• Provide stability and certainty in a role
• Work collaboratively together and are high achievement focused

Because we know how to have fun whilst getting the job done.

About the role

The purpose of the Service Delivery Coordinator is to coordinate the resourcing and rostering of personnel to ensure continuity of service delivery, in a manner which results in the highest possible quality of service to customers, the most cost effective and efficient way, and maximises our profitability.

You will be responsible for providing exceptional customer service to all our customers, and you will build strong relationships with your internal stakeholders.

This role is a Permanent Part-time Relieving role to cover sick leave and annual leave.

• Rostering and Scheduling Management: Call centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements. Maintain live rostering in system and update as necessary.
• Client / Employee Liaison and Communication: Act as the primary point of contact for clients regarding rostering issues and service bookings. Communicate efficiently with employees regarding their rosters, handle all employee queries as well as monitoring employee welfare.
• Service and Quality Assurance: Monitor and ensure service levels are met, addressing and resolving any issues or non-conformances that may affect service quality. Prepare and maintain accurate reports on overtime, training, and other KPIs.
• Payroll and Financial Management: Ensure accurate payroll processing by reviewing payroll exception reports, raising pay adjustments, and maintaining payroll form.

Skills & experience

• General understanding of Rostering and allocations with focus on Health, Safety and Environment and Quality
• Demonstrated experience in interpreting Awards and pay rates
• High computer literacy (prior experience in Rostering software will be regarded)
• Highly developed written and verbal communication and interpersonal skills
• Ability to work as a member of team as well as autonomously
• Apply organisational skills to work under pressure in a busy environment
• Full unlimited Australian working rights
• Willingness to be available 24/7 to cover annual or sick leave on a relieving basis
• Willing to undergo a National Police check

Equal Opportunity

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person.

We encourage and celebrate diversity.

We are proud to: be certified by the Workplace Gender Equality Agency, be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.

Thanks for taking the time to consider MSS as a future employer and we look forward to hearing from you.

As one of Australia’s leading security companies including, with a national footprint across Australia, MSS Security has unrivalled experience in delivering the highest quality of service & protecting some of the nation’s highest profile sites. MSS Strategic Medical and Rescue, a specialist division with MSS Security, has unrivalled experience in delivering emergency, response, rescue, health and paramedical services throughout Australia to some of the nation’s highest profile mining and resources companies.