Service Delivery Coordinator

msssecurity; Adelaide; On-site; AUD 45,000 - 65,000; Part time

Benefits offered by this job

Employee benefits

Employee Referral Program

Job summary

MSS Security in Australia seeks a Service Delivery Coordinator (Permanent Part-time Relieving) to manage rostering, scheduling, and client relationships, ensuring quality service and profitability. You will coordinate rosters, communicate with clients and staff, monitor service levels, and assist payroll processes during sick or annual leave coverage.

The role requires strong organisational skills, teamwork, and a willingness to work across shifts. National Police check may be required.

Qualifications

• Experience with rostering and scheduling in a health, safety and environment context.
• Experience interpreting Awards and pay rates.
• Strong computer literacy with rostering software experience preferred.
• Excellent written and verbal communication and interpersonal skills.
• Ability to work well in a team or autonomously.
• Demonstrated organisational skills to manage pressure in a busy environment.
• Australian working rights (unlimited).
• Willing to be available for 24/7 rostering relief.
• Willing to undergo a National Police check.

Responsibilities

• Rostering and scheduling management to ensure adequate coverage and adherence to fatigue guidelines.
• Serve as primary liaison for clients and employees regarding rosters and service bookings.
• Monitor service levels, address issues, and maintain KPI-related reports.
• Oversee payroll-related tasks by reviewing exception reports and pay adjustments.

Skills

Rostering knowledge

Awards interpretation

Computer literacy

Communication skills

Teamwork

Organisational skills

Working rights

Availability 24/7

Police check

Rostering software

Tools

Rostering software

Job description

About the Company

As one of Australia's leading security companies, MSS Security is built on teamwork, respect, and integrity. We provide long-term career paths, stability, and a workplace where your professionalism and dedication are genuinely valued. To find out more visit our website at www.msssecurity.com.au .

Free Onsite Parking | SA Head Office conveniently based in the Adelaide CBD

Excellent Employee Benefits and Generous rewards in participation of our Employee Referral Program

Work with one of Australia's Security Industry Leaders and an Employer of Choice

Our employees enjoy working with MSS because we:

• Have a high people and culture focus


• Offer extensive development and progression opportunities


• Provide stability and certainty in a role


• Work collaboratively together and are high achievement focused


• Because we know how to have fun whilst getting the job done

About the role

The purpose of the Service Delivery Coordinator is to coordinate the resourcing and rostering of personnel to ensure continuity of service delivery, in a manner which results in the highest possible quality of service to customers, the most cost effective and efficient way, and maximises our profitability. You will be responsible for providing exceptional customer service to all our customers, and you will build strong relationships with your internal stakeholders. This role is a Permanent Part-time Relieving role to cover sick leave and annual leave.

Duties

• Rostering and Scheduling Management: Call centre type duties overseeing the rostering of employees to ensure effective coverage, adherence to fatigue guidelines, and compliance with client-specific requirements. Maintain live rostering in system and update as necessary.


• Client / Employee Liaison and Communication: Act as the primary point of contact for clients regarding rostering issues and service bookings. Communicate efficiently with employees regarding their rosters, handle all employee queries as well as monitoring employee welfare.


• Service and Quality Assurance: Monitor and ensure service levels are met, addressing and resolving any issues or non-conformances that may affect service quality. Prepare and maintain accurate reports on overtime, training, and other KPIs.


• Payroll and Financial Management: Ensure accurate payroll processing by reviewing payroll exception reports, raising pay adjustments, and maintaining payroll form

Skills & experience

• General understanding of Rostering and allocations with focus on Health, Safety and Environment and Quality


• Demonstrated experience in interpreting Awards and pay rates


• High computer literacy (prior experience in Rostering software will be regarded)


• Highly developed written and verbal communication and interpersonal skills


• Ability to work as a member of team as well as autonomously


• Apply organisational skills to work under pressure in a busy environment


• Full unlimited Australian working rights


• Willingness to be available 24/7 to cover annual or sick leave on a relieving basis


• Willing to undergo a National Police check

EEO & Diversity

MSS Security is an Equal Opportunity Employer, valuing the unique backgrounds, experiences, and contributions of each person We encourage and celebrate diversity.

We are proud to:

• be certified by the Workplace Gender Equality Agency,


• be a partner and supporter of Veterans employment and honoured to have an endorsed INNOVATE Reconciliation Action Plan.