Service Delivery Coordinator: Field & Tech Scheduling

Alfa Laval; City Of Kwinana; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

25 days annual leave

Death & Total permanent disability | T

Income protection

Perkbox Discounts Portal

Financial & Wellbeing Seminars

Job summary

Alfa Laval in Australia is seeking a proactive Service Coordinator to support field and service centre activities at Kwinana Beach, WA. You will assign engineers, coordinate with customers on site readiness and delivery, and manage scheduling and invoicing handovers to ensure timely service delivery.

The role requires strong time management, planning, and communication skills, with the ability to work independently and collaboratively in a fast-paced environment.

Qualifications

• Must have excellent time management and organisational skills.
• Proven ability to thrive in a fast-paced environment.
• Strong coordination and planning capabilities.
• Ability to work independently and in a team.
• Excellent written and spoken communication with diverse stakeholders.

Responsibilities

• Assign engineers/technicians based on skillset, location, and job requirements.
• Coordinate with customers for site/equipment readiness, delivery, and scheduling.
• Plan and manage job scheduling for both field and service centre activities, including travel, trainings and inductions.
• Ensure regular updates are communicated to customers at every key milestone or as per customer requests.
• Consolidate and book costs/hours, handing over to CSC for invoicing within 10 business days of job completion.
• Manage purchase orders for tools, calibration, PPE, and other non-spare part purchases.
• Work closely with other coordinators, managers, and teams to ensure seamless service delivery.

Skills

Time management

Coordination

Planning

Independent work

Team collaboration

Communication

Job description

Alfa Laval in Australia is seeking a proactive Service Coordinator to support field and service centre activities at Kwinana Beach, WA. You will assign engineers, coordinate with customers on site readiness and delivery, and manage scheduling and invoicing handovers to ensure timely service delivery.

The role requires strong time management, planning, and communication skills, with the ability to work independently and collaboratively in a fast-paced environment.