Senior External Claims Adjuster

Crawford and Company; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Car allowance

Annual bonus

Career development

Great team

Job summary

Crawford and Company in Australia is seeking a Senior Loss Adjuster to manage complex domestic claims and lead end-to-end inspections and damage assessments. You will appoint trades and specialists to support the claim journey, delivering a seamless customer experience while focusing on high-quality outcomes.

The role requires a driven, organized professional with strong communication and reporting skills, ready to contribute to a renowned global claims management team.

Qualifications

• Proven ability to manage a high caseload and competing priorities.
• Deliver professional service when completing site and desktop assessments.
• Proactively communicate clear and accurate advice, timeframes and claim progress to all stakeholders.
• Document all decisions, ownership details, reserve changes and acceptance/rejection of claims.
• Strong and demonstrable experience as a Loss Adjuster; qualifications preferred.
• Current and valid driver's licence.

Responsibilities

• Manage complex domestic site inspections, ascertain cause and extent of damage, and appoint trades/specialists.
• Provide a seamless end-to-end claims experience for the customer.
• Work to restore customers' lives after loss or damage and ensure quality outcomes.

Skills

Caseload management

Customer service

Communication

Documentation

Loss adjusting

Driver's license

Education

Loss adjusting qualifications

Job description

• Competitive salary + opportunity for annual performance bonus + car allowance
• Long term career and personal development opportunities
• Work for a great leader and team

About Our Culture

At Crawford, we value our people; as such, we hire for attitude and train for skill and offer a supportive and positive work environment, so our people are always developing their skills and expertise to thrive in their role.

We are seeking someone that can do the job, but just as important, are able to add to the already great culture of our team and can demonstrate the qualities below, because it's who you are.

Drive - you are intrinsically motivated to give your best that is manifested through the high quality of your work and customer service.

Integrity - you are impeccable with your word and follow through on your commitments.

Growth mindset - you encourage collaboration in every interaction and welcome feedback in order to grow and also impart your learning with your team.

About the Opportunity

Joining the team as a Senior Loss Adjuster, you will become an integral part of our strong team, that will ultimately assist in restoring our customers' lives, where they've faced loss or damage to their properties.

You will be confident in managing and completing complex domestic site inspections, ascertaining cause and extent of damage, appointing trades/other relevant specialists, and providing a seamless end-to-end claims experience for the customer.

The opportunity requires the individual to be highly driven and organised to ensure quality outcomes for our customers.

Benefits include a competitive salary, opportunity for annual performance bonus, car allowance, laptop, company phone, and many other company benefits.

About You

You will be a solution-focused and confident operator, that will:

• Be an expert communicator; empathetic nature; great listener - able to communicate concisely and tailor messaging (verbal and written) to their intended audience, which translates to high calibre reports for our clients
• Be a problem solver and have a curious persona; searches for the root cause/s and proactively finds solutions throughout the claim journey
• Be intrinsically driven to provide highest level of customer service that is always thoughtful and timely
• Have a growth mindset that values continuous learning and absorbs new information and change with ease
• Be resilient and focused on achieving positive outcomes for your key stakeholders

Key Requirements

• Proven ability to manage a high caseload and competing priorities
• Deliver professional and excellent service when completing site and desktop assessments, interacting with customers and clients
• Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to all stakeholders
• Clearly document all decisions made and reasons, including ownership details, reserve changes and acceptance/rejection of claims
• Strong and demonstrable experience as a Loss Adjuster
• Loss Adjusting qualifications preferred, or professional qualifications applicable to the Loss Adjusting industry
• Trade qualifications would be advantageous
• Current and valid driver's licence

About Crawford

Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is the only provider in Australia to offer services across the entire claim lifecycle - from 'first notification of loss' through to litigation:

• Loss adjusting - property, major and complex loss, catastrophe response
• Third party administration (Crawford TPA is a Lloyd's accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)

To learn more about Crawford, please visit www.crawco.com.au.

Crawford is committed to being an inclusive workplace that employs and retains the best and most diverse talent. We value diversity of thought, experience and perspective and aim to create a workplace where our people feel valued, respected, and empowered. We welcome applications from Aboriginal and Torres Strait Islander peoples and from people of all backgrounds regardless of gender identity, age, sexual orientation, disability, or ethnicity.

It is the policy of Crawford that all successful employees consent to a national police check. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.