Service Delivery Coordinator: Customer Success & Support

Alsco Uniforms; Cairns Regional; On-site; AUD 55,000 - 70,000; Full time

Job summary

Alsco Uniforms in Australia is seeking a Service Delivery Coordinator to manage customer relationships via phone and email, ensuring timely responses and quality support. The role reports to the Service Manager and supports branch operations with data entry and health and safety compliance.

The ideal candidate brings solid customer service experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Experience in customer service.
• Ability to identify and resolve complex service-related issues.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook).
• Team player with collaborative attitude.
• Accurate data entry and attention to detail.

Responsibilities

• Develop and maintain positive customer relationships via phone and email interactions.
• Effectively handle customer enquiries and provide customer support.
• Accurate and efficient data entry.
• Strong knowledge and ability to work with Microsoft Office Suite.
• Comply with and support all health and safety procedures.
• Investigate and resolve service-based enquiries and issues.

Skills

Customer service

Issue resolution

Teamwork

Communication skills

Interpersonal skills

PC skills

Tools

Microsoft Office

Job description

Alsco Uniforms in Australia is seeking a Service Delivery Coordinator to manage customer relationships via phone and email, ensuring timely responses and quality support. The role reports to the Service Manager and supports branch operations with data entry and health and safety compliance.

The ideal candidate brings solid customer service experience, strong communication skills, and proficiency with Microsoft Office.