Service Coordinator

Ross Care; City of Prospect; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary package

Motor vehicle allowance

Professional development opportunities

Employee assistance program

Wellbeing resources

Recognition and rewards

Job summary

Ross Care is seeking a Service Coordinator in Prospect SA to coordinate and deliver high-quality disability support services. You will liaise between clients, staff, families and providers to implement individualised care plans and ensure independence and dignity for clients.

Key duties include arranging appointments, assessments, maintaining records, and ensuring compliance with relevant legislation. The role requires strong organisational skills, clear communication, and a compassionate

Qualifications

• Qualifications or certification in aged care, disability support, or community services.
• Experience in coordinating or supervisory roles within aged care or disability sectors.
• Strong organisational and time management skills with ability to manage multiple clients.
• Excellent written and verbal communication with diverse stakeholders.
• Knowledge of disability support principles and relevant legislation.
• Proficiency with computer systems and database management.

Responsibilities

• Coordinate client appointments, home visits, and support services per individual care plans.
• Conduct initial client assessments to identify needs and tailor support plans.
• Maintain accurate client records in compliance with legislation and policies.
• Communicate with clients, families, carers and staff to ensure clarity of services.
• Monitor progress and adjust service delivery for optimal outcomes.
• Liaise with external providers and healthcare professionals to coordinate integrated care.
• Handle inquiries with empathy and escalate as needed.
• Ensure compliance with disability support regulations and safeguarding requirements.
• Assist in training support workers as needed.
• Prepare reports for management and quality assurance.

Job description

Job Description

About the role

Ross Care is seeking a dedicated and compassionate Service Coordinator to join our team in Prospect SA on a full-time basis. In this pivotal role, you will be instrumental in coordinating and delivering high-quality disability support services to our clients. As a Service Coordinator, you will act as a key liaison between clients, staff, families, and external service providers, ensuring that individualised care plans are effectively implemented and that every client receives the support they need to maintain independence, dignity, and quality of life. This position is essential to our operations, directly impacting the wellbeing and satisfaction of vulnerable members of our community.

Key responsibilities

Coordinate client appointments, home visits, and support services in accordance with individualised care plans

Conduct initial client assessments to identify support needs and develop appropriate, tailored support plans

Maintain accurate and up-to-date client records and documentation in compliance with relevant legislation and organisational policies

Communicate effectively with clients, families, carers, and support staff to ensure clear understanding of services and expectations

Monitor client progress and adjust service delivery as required to ensure optimal outcomes and client satisfaction

Liaise with external service providers, healthcare professionals, and community agencies to coordinate integrated care

Handle client inquiries and concerns with empathy and professionalism, resolving issues promptly or escalating appropriately

Maintain compliance with disability support regulations, standards, and safeguarding requirements

Assist in the training of support workers as needed

Prepare reports and data for management review and quality assurance processes

What we're looking for

Relevant qualifications or certification in aged care, disability support, community services, or a related field (or demonstrated equivalent experience)

Proven experience in a coordinating or supervisory role within aged care, disability support, or community services sectors

Strong organisational and time management skills with the ability to manage multiple clients and priorities simultaneously

Excellent written and verbal communication skills to liaise effectively with diverse stakeholders

Demonstrated understanding of disability support principles, including person-centred care and dignity of risk

Sound knowledge of relevant legislation and standards, including the Disability Discrimination Act, and privacy legislation

Proficiency with computer systems and database management software

A compassionate and empathetic approach to working with vulnerable populations

Current Working with Children Check, NDIS Worker Screening Check (or willingness to obtain)

Excellent problem-solving abilities and sound judgment in complex situations

About us

Ross Care is a respected community services organisation dedicated to delivering compassionate, high-quality support to people with disabilities. Our mission is to empower our clients to live with independence, dignity, and purpose whilst maintaining strong connections to their communities. We are committed to person-centred care, continuous improvement, and creating a supportive workplace culture where our team members thrive. With a strong reputation built on excellence and integrity, Ross Care has established itself as a trusted provider of aged and disability support services in our region.

What we offer

• Competitive salary package, including super and motor vehicle allowance
• Ongoing professional development and training opportunities to enhance your skills and advance your career
• Supportive and collaborative team environment with experienced mentors
• Employee assistance program and access to wellbeing resources
• Recognition and rewards for outstanding performance and contribution
• Opportunity to make a meaningful difference in the lives of vulnerable community members