Service Coordinator — Grow with a Global HVAC Leader

Daikin; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Discounted health fund

Fitness Passport

Free parking on site

Job summary

Daikin Australia is seeking a Service Coordinator to join our Service team on a permanent full-time basis in Warwick Farm, NSW. You will coordinate and allocate service requests in line with contracted service agreements and established procedures.

Reporting to the Service Manager, you will manage service requests, track statuses, and perform related administrative duties, including contracts and invoices, to support efficient service delivery.

Qualifications

• Experience in administrative & customer service.
• Willingness to learn SAP and Service Max.
• Able to handle complex situations calmly and promptly.
• Excellent verbal and written communication skills.

Responsibilities

• Provide professional customer service for queries and service requests.
• Manage service requests to meet productivity and service targets.
• Coordinate and allocate tasks to optimize service staff utilization.
• Track service request status and maintain customer records in SAP.
• Perform administrative tasks such as contracts, work orders, orders and invoices.

Skills

Administrative & Customer Service

SAP

Service Max

Tools

SAP

Service Max

Job description

Daikin Australia is seeking a Service Coordinator to join our Service team on a permanent full-time basis in Warwick Farm, NSW. You will coordinate and allocate service requests in line with contracted service agreements and established procedures.

Reporting to the Service Manager, you will manage service requests, track statuses, and perform related administrative duties, including contracts and invoices, to support efficient service delivery.