Service Coordinator - Facilities Maintenance

Modus Projects; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Birthday Leave

Loyalty Leave

Wellbeing initiatives & EAP

Ongoing training & development

Career progression

Job summary

Modus Projects is seeking a Service Coordinator for our Melbourne CBD office. You will coordinate preventative and reactive maintenance across Australia, schedule trades, and manage work orders from request to completion.

Strong customer service and organised multitasking are essential to balance urgent requests and KPIs. Based in our Collins Street office, you’ll join a high-performing, supportive team with ongoing training and clear career progression.

Qualifications

• Experience in service coordination, scheduling and customer service.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate preventative and reactive maintenance across Australia.
• Schedule trades and subcontractors to attend customer sites.
• Manage work orders from initial request through to completion.
• Liaise with customers, technicians and contractors to provide timely updates.
• Prioritise urgent maintenance requests while balancing multiple jobs.
• Ensure service levels and customer KPIs are consistently achieved.
• Maintain accurate job records and documentation.
• Build strong relationships with customers and service partners.

Skills

Customer service

Communication

Organisation

Problem solving

Attention to detail

Tools

Microsoft Office

Job description

Job Description

Melbourne CBD – Collins Street | Competitive Salary | Birthday Leave | Career Development | Wellbeing Initiatives & EAP

Rotating Roster

Monday–Friday: 7:00am – 7:00pm

Saturday: 7:00am – 12:30pm

Melbourne CBD – Collins Street | Competitive Salary | Birthday Leave | Career Development | Wellbeing Initiatives & EAP

Rotating Roster

Monday–Friday: 7:00am – 7:00pm

Saturday: 7:00am – 12:30pm

Coordinate Essential Services. Solve Problems. Make a Difference Every Day.

Do you enjoy organising people, solving problems and delivering exceptional customer service?

At Modus Projects, we keep commercial buildings, workplaces and facilities operating safely and efficiently across Australia. Every day, our Service Coordinators help manage everything from urgent maintenance requests to planned servicing, ensuring the right trades are in the right place at the right time.

Based in our modern Collins Street office in the heart of Melbourne CBD, you'll enjoy an easy commute with excellent public transport, plus easy access to cafés, restaurants and everything the city has to offer. It's the perfect location to build your career while working with a supportive, high-performing team.

Whether your background is in service coordination, scheduling, customer service, logistics, help desk, property or administration, if you're organised and enjoy working in a busy environment, we'd love to hear from you.

Why Join Modus?

At Modus, we believe our people are the driving force behind our success. That's why we invest in creating a workplace where you can thrive professionally while enjoying a supportive, inclusive culture.

What You'll Enjoy

• Modern office on Collins Street in Melbourne CBD.
• Excellent public transport access for an easy commute.
• Birthday Leave.
• Loyalty Leave.
• Employee Assistance Program (EAP) and wellbeing initiatives.
• Ongoing training, development and genuine career progression.
• Supportive leaders and a collaborative team environment.
• Opportunities to grow with a national business.

What You'll Be Doing

• Coordinate preventative and reactive maintenance across Australia.
• Schedule trades and subcontractors to attend customer sites.
• Manage work orders from initial request through to completion.
• Liaise with customers, technicians and contractors to provide timely updates.
• Prioritise urgent maintenance requests while balancing multiple jobs.
• Ensure service levels and customer KPIs are consistently achieved.
• Maintain accurate job records and documentation.
• Build strong relationships with customers and service partners.

About You

You’ll thrive if you enjoy working in a busy environment where no two days are the same.

You’ll bring:

• Excellent customer service and communication skills.
• Strong organisation and the ability to juggle competing priorities.
• Confidence using Microsoft Office.
• A solutions-focused mindset and attention to detail.
• The ability to stay calm under pressure and make sound decisions.