Service Technicians

Otis SE; Sydney; On-site; AUD 70,000 - 110,000; Full time

Job summary

Otis Elevator Company Pty Ltd is seeking Service Technicians based in Sydney CBD. The role involves working with Field Engineers, Service Mechanics, and other coordinators to service and repair lifts and escalators.

You will perform upgrades and repairs to lift equipment following relevant codes and safety standards. The position reports to Service Managers and requires a proactive, safety-first mindset and strong teamwork skills.

Qualifications

• Electrical and/or mechanical qualifications are essential.
• Experience in the lift industry is preferred (2–5 years).
• Must hold a valid driver’s license.

Responsibilities

• Performs service and maintenance per procedures and manuals.
• Stand by for after-call-back coverage as needed.
• Identify process improvements to enhance customer satisfaction.
• Provide electrical and mechanical training to apprentices/subcontractors.

Skills

Electrical knowledge

Mechanical knowledge

Fault-finding

English proficiency

Driver's license

Education

Electrical fitter qualifications

Lift apprenticeship or accredited training

Job description

Date Posted: 2026-05-21 Country: Australia Location: LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia Come and join Otis today, and be part of the OTIS Family and Forbes 2025 World's Best Employers.

About you

We are seeking Service Technicians based in the Sydney CBD. In this role, you will work closely with other Installers, Electricians, Adjusters, Trade Assistants, Field Engineers, and Construction Coordinators.

Permanent role Reports to the Service Managers

Key Responsibilities for You

• Performs Service and Maintenance work in accordance with relevant job procedures, technical articles, and operations manuals.
• Stand by and provide after-call-back coverage as needed.
• Identify process improvement opportunities and help facilitate continuous improvement to meet customer satisfaction.
• Electrical and Mechanical training to apprentices and subcontractors.
• Attend lift and escalator breakdowns and perform repairs and control modifications on lifts and escalators, including Re-roping, Hoisting, and Rigging.
• Perform Upgrades and Repair work in accordance with all relevant Codes, including SAA Lift Code AS1735, and in accordance with the relevant Award and /or Enterprise Bargaining Agreement.
• Liaise with customers and submit leads using Otis-provided applications.

Key working relationships - Internally and Externally Works closely with the Field Engineers, Service Mechanics, and Branch and Operations Managers. Liaises with functional management at other Otis entities and headquarters. Represents the Company's relationships with major customers, suppliers, and the public. Sales Team: Sales Account Representatives, Managers, and Coordinators (where relevant). External stakeholders include Customers, Building Owners, Managers, Independent and Government Agencies, Unions, Consultants, and Suppliers.

What You Will Need To Be Successful

• Have Electrical and/or Fitter qualifications as relevant to the role and Lift apprenticeship or other industry-accredited training program (desirable)
• Minimum two (2) to five (5) years’ experience within the Lift Industry.
• Hold a valid driver's license.
• Extensive Electrical and Mechanical knowledge across large equipment and the ability to perform knowledge transfer on information and skills through training.
• Has the ability to perform knowledge transfer on information and skills through training and demonstrated fault-finding and problem-solving skills.
• Strong English language skills, both verbal and written Intermediate knowledge and experience using technology including mobile communications, applications, and other computer-based systems (Word, Excel, Email, Internet).

You are a committed professional, with safety as your priority. Has attention to detail and is results-driven, curious, adaptable, and able to work well alone or in a team.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.