Service Manager - Elevators

Otis Elevators; City of Brisbane; On-site; AUD 120,000 - 150,000; Full time

Job summary

Otis in Brisbane is seeking an experienced Service Manager - Elevators to lead the service, maintenance and repair operations. Based at our Brisbane office, you will supervise field teams, ensure safety, and drive continuous improvement while meeting customer expectations and regulatory requirements.

The role requires a strong leadership background in the lift industry, a valid driver’s license, and the ability to coordinate with sales and government inspectors to deliver reliable service across

Qualifications

• You will have qualifications or trade certifications in Engineering or related field; Electrical license is a plus.
• Minimum 5 years as a tradesperson with supervisory experience in lift industry preferred.
• Valid driver's license is required.
• Strong communication and teamwork abilities with a customer-focused mindset.

Responsibilities

• Manage and direct all Service and Repair Field employees.
• Provide safety coaching and training to meet KPIs and objectives.
• Stand by as Duty Supervisor for night calls and emergency parts dispatch.
• Maintain collaborative relationships with internal teams, customers and inspectors.
• Ensure procedures meet business, safety, and regulatory requirements.
• Partner with Sales to meet customer expectations.
• Validate service quality via audits and drive continuous improvement.
• Take on extra territories to manage peak workloads.

Skills

Leadership

Supervisory experience

Customer focus

Time management

Communication skills

Business acumen

Driver's license

Electrical license

Systems knowledge

Tools

Computer systems literacy

Job description

At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new heights.

Come and join OTIS today and be part of the Forbes 2025 World's Best Employers!

About You

We are looking for an experiencedService Manager - Elevators. This exciting permanent role will be based in ourBrisbaneoffice, and report into the Service Manager.

You will ensure the safety and well-being of employees and customers, including specialized field-based supervision, management, and coaching of a Service Field team responsible for the Service, Maintenance, and Repair of equipment in the Otis portfolio of clients in Queensland.

Your Key Responsibilities

• Manage and direct all Service and Repair Field employees.
• Identification and delivery of Safety and Field related coaching and training as relevant to individual employees and teams, to ensure achievement/exceeding of KPIs and business objectives.
• On a roster basis, stand by as Duty Supervisor to assist night call mechanics and dispatch emergency service parts interstate as needed. This includes attending the site as necessary in the event of a serious and escalated issues.
• Maintain and promote effective team-oriented and collaborative working relationships internally and externally (including with other Service Managers, Service Project Managers, customers, and Government Inspectors).
• Responsible and accountable for ensuring that procedures and methods used in delivering customer/company outcomes are carried out in accordance with business and legislative requirements and meet customer expectations.
• Partner with the relevant Sales Team employees to meet and exceed customer expectations.
• Validating the quality of service/maintenance/repair through annual surveys/audits and delivering outcomes of audit findings to promote continuous improvement.
• Take on additional Units and/or Service Manager territory as required to manage peaks in workload across the Branch (i.e., during role vacancies and annual leave periods).

What you will need to be successful

• Have qualifications or trade certifications within the Engineering or related field. An Electrical license would be an added advantage.
• Hold a Supervisory certificate such as Front-Line Leadership with a minimum of 5 years as a tradesperson within the Lift industry (preferred)
• Hold a valid driver's license
• Minimum 5 years of experience supervising and managing teams in a construction, service, or trades environment.
• Strong customer focus, teamwork, and time management abilities.
• Has strong business acumen abilities, is adaptable, and results-oriented.
• Sound knowledge of computer systems for functional hardware and software.
• Excellent written and verbal communication skills.
• Has the ability to liaise and influence all stakeholders within the organization.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at *******@otis.com.