Service Coordinator

Roland DG

Sydney

On-site

AUD 65,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Free on-site parking

Employee Assistance Program (EAP)

Lifestyle, wellbeing and discounts

Birthday and milestone vouchers

Social events and team celebrations

Development and learning opportunities

Supportive leadership

Inclusive team culture

Job summary

Roland DG Australia is seeking a proactive Service Coordinator to act as the central link between service technicians, customers and internal teams. You will organize schedules, manage service orders, and ensure timely updates to clients and colleagues.

The role emphasizes strong communication, attention to detail, and a customer-focused approach within a dynamic service environment. Sydney-based office with opportunities for growth.

Qualifications

Administration or leadership related degree preferred.
2+ years in scheduling, planning and customer service.
Experience with rostering or service management systems.
Salesforce CRM experience preferred.
Strong communication and organisational skills.
Proactive and eager to learn.

Responsibilities

Schedule and coordinate Service Technicians and Service Agents across Australia.
Coordinate stock-take activities and ensure accurate service documentation.
Create, enter, update, and close service job sheets with precision.
Monitor the Service Order Queue and action customer requests promptly.
Be the first mobile/phone/web contact for service enquiries.
Communicate updates and book service appointments with customers.
Manage Repair and Breakdown Service Jobs in the Service Management System.
Support Technical Service and Support teams within a collaborative function.
Follow up on preventative maintenance and outstanding service jobs.

Skills

Scheduling & planning

Customer service

Communication

Team coordination

Salesforce CRM

Service management systems

Time management

Education

Business Administration

Leadership & Management

Services related qualification

Tools

Salesforce CRM

Service Management System

Job description

At Roland DG, we’re not just about printers, we’re about possibility. As a global leader in digital printing technology, we empower creators, makers, and businesses to bring their visions to life. From vibrant art and signage to innovative 3D creations, our products spark imagination and fuel growth worldwide.

We believe in innovation, collaboration, and integrity, and in having fun while doing meaningful work. What truly sets us apart? Our people. Here, your voice matters, your ideas are heard, and your growth is part of our story.

About You

We are seeking a positive & mature minded individual with exceptional problem solving & communication skills (written & verbal). A strong proven background in Service Work Co-Ordination, process improvement & being someone that takes pride in their work & collaborating to achieve goals.

About the Role

We’re proud of the exceptional service we deliver to our customers nationwide, and we’re looking for a proactive, people-focused Service Coordinator to help keep everything running like clockwork.

In this pivotal role, you’ll be the central connection point between our Service Technicians, customers and internal teams. If you love organisation, thrive in a dynamic environment, and enjoy being the person who makes things happen, this role is made for you.

Your work will directly impact customer satisfaction, technician efficiency, and the overall success of our Service operation.

What you’ll be doing

As the heartbeat of our Service team, you’ll:

Schedule and coordinate Service Technicians and Service Agents across Australia, ensuring smart route planning and efficient use of time
Coordinate stock-take activities and ensure accurate service documentation
Create, enter, update, and close service job sheets with precision and care
Actively monitor the Service Order Queue and ensure customer requests are actioned promptly
Be a friendly, professional first point of contact for service enquiries via phone, email, and web
Communicate clearly and proactively with customers to book service appointments and provide updates
Manage Repair and Breakdown Service Jobs within the Service Management System
Support Technical Service and Support teams as part of a highly collaborative Service function
Follow up with customers regarding preventative maintenance and outstanding service jobs

What you bring

You’re organised, adaptable, and customer-focused, someone who stays calm under pressure and takes pride in doing things well.

Your experience and skills include:

Tertiary qualifications in Business Administration, Leadership & Management, Services or 2-3 years' experience in a similar coordination role
A minimum of 2 years’ experience in scheduling, team planning, and customer service
Experience using online rostering or service management systems
Salesforce CRM experience (preferred)
Strong communication skills with a warm, professional approach
Excellent attention to detail, time management, and organisational skills
A proactive mindset with a desire to learn, improve, and grow

Why You’ll Love Working Here

Our Australian Head Office is located on Sydney’s beautiful Northern Beaches, close to cafes, gyms, shops, and coastal walks with free on-site parking.

At Roland DG Australia, we create an environment of continuous improvement where people feel valued, supported, and recognised.