NDIS Service Manager

Auscare staffing Agency; Perth; On-site; AUD 90,000 - 130,000; Full time

Job summary

Auscare is seeking an experienced NDIS Service Manager in Perth to lead high-quality, person-centred NDIS services for participants. You will oversee day-to-day operations and support staff performance to meet participant needs and ensure compliance with NDIS requirements.

The role requires strong leadership, communication, and rostering oversight to maintain service quality in a fast-paced environment. You will work with internal teams to advance outcomes and participant rights.

Qualifications

• Experience in NDIS service management, disability services, support coordination, rostering, or a related leadership role.
• Strong knowledge of NDIS requirements, service delivery principles, and compliance obligations.
• Proven ability to lead, supervise and support teams while maintaining high standards.

Responsibilities

• Oversee day-to-day delivery of NDIS services to ensure safe, person-centred support.
• Lead, support and supervise staff to promote high-quality service delivery.
• Monitor staff performance, attendance and service delivery; address issues promptly.
• Collaborate with rostering and operations to ensure staffing continuity.
• Maintain relationships with participants, families, staff and external stakeholders.
• Respond to concerns, incidents and complaints; drive quality improvements.
• Ensure compliance with NDIS Practice Standards and organisational policies.

Skills

NDIS knowledge

Leadership

Communication

Rostering

Compliance

Job description

As an NDIS Service Manager, you will be responsible for the effective leadership and delivery of high-quality, person-centred NDIS services to participants. You will oversee day-to-day service operations, support staff performance, ensure participant needs are met, and maintain compliance with NDIS requirements, organisational policies, and service agreements.

The role requires a strong understanding of NDIS service delivery, excellent leadership and communication skills, and the ability to manage competing priorities in a fast-paced environment.

Key Responsibilities

Overseeing the day-to-day delivery of NDIS services to ensure participants receive safe, reliable, consistent, and person-centred support.

Managing and coordinating support services in line with participant goals, NDIS plans, service agreements, and individual needs.

Leading, supporting, and supervising support workers to promote high standards of service delivery and professional conduct.

Monitoring staff performance, availability, attendance, and service delivery, addressing issues promptly and appropriately.

Working closely with rostering and operational teams to ensure appropriate staffing and continuity of participant supports.

Building and maintaining positive relationships with participants, families, support workers, internal teams, and external stakeholders.

Responding to participant concerns, complaints, incidents, and service delivery issues in a timely and professional manner.

Monitoring participant satisfaction and identifying opportunities to improve service quality and outcomes.

Ensuring services are delivered in accordance with NDIS Practice Standards, organisational policies, procedures, and relevant legislation.

Maintaining accurate participant, staff, service, and operational records.

Monitoring incidents, risks, complaints, and corrective actions and ensuring appropriate follow-up.

Supporting internal audits, compliance reviews, quality improvement activities, and NDIS-related requirements.

Identifying operational risks and implementing practical solutions to maintain service continuity.

Supporting recruitment, onboarding, training, and ongoing development of support staff where required.

Reviewing service delivery performance, identifying trends, and implementing improvements to operational processes.

Working collaboratively with senior management to achieve organisational objectives, participant outcomes, and service delivery targets.

Ensuring appropriate communication and escalation of complex participant, staffing, compliance, and operational matters.

About You

We are seeking an experienced and motivated NDIS Service Manager who is passionate about delivering high-quality, participant-centred services.

You will ideally have:

Experience in NDIS service management, disability services, support coordination, rostering, or a related leadership role.

Strong knowledge of NDIS requirements, service delivery principles, and compliance obligations.

Demonstrated experience leading, supervising, and supporting teams.

Excellent organisational and time-management skills, with the ability to manage multiple priorities.

Strong communication and interpersonal skills, with the ability to build relationships with participants, families, staff, and stakeholders.

Strong problem-solving and decision-making skills.

The ability to remain calm, professional, and solutions-focused when managing challenging or unexpected situations.

Strong attention to detail and the ability to maintain accurate operational and participant records.

Confidence using rostering, scheduling, case management, and Microsoft Office systems.

The ability to work independently while contributing positively to a collaborative leadership team.

A strong commitment to participant rights, choice, dignity, independence, and quality of life.

About Us

At Auscare, we are committed to making a meaningful difference in the lives of people living with disability. We believe in delivering services that are respectful, reliable, inclusive, and genuinely focused on achieving positive outcomes for every participant.

As an NDIS Service Manager, you will play a key leadership role in ensuring our participants receive high-quality, person-centred support while helping our team maintain strong operational, compliance, and service delivery standards.