Service & Operations Coordinator.

GENERAL SERVICES GROUP; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Permanent full-time

Mon-Fri schedule

Early Friday finish

Competitive pay

Training provided

No sales targets

Supportive team

Ownership of role

Immediate start

Job summary

Lift Care Services & Machinery Services Australia is seeking a capable Service Coordinator/Service Advisor to take ownership of daily service operations in Sumner, Brisbane. You’ll manage customer inquiries, schedule technicians, prepare quotes, and keep everyone informed from initial contact through invoicing.

Experience in service coordination or workshop control is preferred; training will be provided on our equipment and systems.

Qualifications

• Experience coordinating service, repair and inspection jobs
• Excellent communication with customers, technicians and suppliers
• Strong scheduling and organisational abilities
• Ability to prepare quotations and manage paperwork

Responsibilities

• Coordinate service, repair and inspection jobs from first contact to invoicing
• Schedule field technicians and workshop jobs
• Manage daily workloads, travel and job priorities
• Prepare quotations and obtain customer approvals
• Keep customers informed throughout their jobs
• Arrange parts, suppliers and subcontractors
• Review notes, timesheets and reports
• Maintain accurate records and follow up on approvals

Skills

Customer service

Scheduling

Stakeholder liaison

Quotations

Administrative skills

IT/computer skills

Ownership mindset

Problem solving

Multi-tasking

Tools

Simpro

Job description

Lift Care Services & Machinery Services Australia
Sumner, Brisbane | Full-time | Monday to Friday

Service Coordinator / Service Advisor
Early Friday Finish & No Weekends

Ready to take your service-advisor skills somewhere new?

If you’re an experienced dealership Service Advisor, Service Coordinator or Workshop Controller, you already have the skills we need: looking after customers, organising technicians, managing priorities and making sure jobs are followed through properly.

Lift Care Services and Machinery Services Australia are looking for a capable, personable and highly organised coordinator to take ownership of our daily service operations.

A major part of our work involves wheelchair-access lifters fitted to vehicles used by individuals, families, aged-care providers and disability-service organisations. We also support construction companies, commercial fleets, government departments and vehicle‑leasing companies.

You don’t need experience with our particular equipment. Your customer service, organisation and follow-through matter most—our experienced technicians handle the technical work, and we’ll provide the product and system training you need.

What you’ll be doing

You’ll coordinate service, repair and inspection jobs from the first customer call through to completion and invoicing.

Your responsibilities will include:

• Responding to customer service and repair enquiries
• Booking and scheduling field technicians and workshop jobs
• Coordinating daily workloads, travel and job priorities
• Confirming job requirements and preparing clear technician instructions
• Preparing quotations and obtaining customer approvals
• Keeping customers informed throughout their jobs
• Arranging parts, suppliers and subcontractors
• Reviewing technician notes, timesheets, photographs and reports
• Following up outstanding approvals, paperwork and information
• Preparing completed jobs for invoicing and prompt closure
• Maintaining accurate customer, vehicle, equipment and job records
• Helping improve scheduling, job flow and customer-service processes

Who we’re looking for

You’ll be someone who enjoys helping customers, stays calm when priorities change and takes satisfaction in keeping everything organised.

You will ideally bring:

• Service-advising, service-coordination or workshop-control experience
• Dealership, automotive, mechanical workshop, equipment-hire or field-service experience
• Strong scheduling and organisational skills
• Excellent customer service and communication
• Confidence working with customers, technicians and suppliers
• The ability to manage multiple jobs without losing track of the details
• Experience preparing quotations and reviewing job paperwork
• Good computer and administrative skills
• Reliable follow-through and a strong sense of ownership
• A practical, positive and solutions-focused approach

Experience with Simpro or another job-management system would be highly regarded but is not essential.

Mechanical or technical knowledge would also be helpful, particularly experience with automotive servicing, hydraulics, vehicle-mounted equipment, access equipment, EWPs or machinery. However, you do not need to be a mechanic or know our products—that’s what our experienced technicians are there for.

A genuinely supportive workplace

You’ll join a friendly office team that helps coordinate the other businesses within our group.

Service coordination and accounts work together in the same open-plan office, so support is close at hand and information is shared quickly. You’ll have ownership of your role without being left to manage everything alone.

We’re a practical, cooperative team where people help one another and work together to keep customers looked after and jobs moving.

What’s on offer

• Permanent, full-time employment
• Monday-to-Friday hours with no weekend work
• An early lunchtime finish every Friday
• Competitive remuneration negotiated according to experience
• A welcoming and supportive open-plan office
• Full product and system training
• No dealership sales targets
• Support from experienced technicians, accounts and management
• Interesting work across private, community, commercial and government sectors
• The opportunity to take genuine ownership of the service-coordination role
• An immediate start for the right person

About us

Lift Care Services specialises in servicing and repairing wheelchair-access lifters, tailgate loaders and other vehicle‑mounted lifts.

Machinery Services Australia provides servicing, repairs and inspections for elevated work platforms and associated machinery.

Both businesses operate from our Sumner facility as part of the General Services Group.